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Supporter Engagement Manager

Employer
Breast Cancer Now
Location
City of London
Salary
£35,000 to £40,000 per annum
Closing date
29 Jul 2018

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We’re Breast Cancer Now, the UK’s largest breast cancer charity – and we’re dedicated to funding research into this devastating disease. We believe that if we all act now, by 2050, everyone who develops breast cancer will live and live well.

The role

This is an excellent opportunity to work in a vibrant, forward-thinking environment, where achievement is celebrated and people are at the centre of our work.

You will lead our high performing Supporter Engagement team and manage operations delivered both in-house and through external agencies to ensure that our valued supporters receive the highest standard of respond handling.

Your focus will be on providing excellent supporter care and donation handling to our fundraising audiences however the role is also responsible for ensuring an excellent experience for all members of the public who contact or support Breast Cancer Now.

About you

You will have experience of managing supporter or customer services and have a successful track record of developing and coaching a team. You will have knowledge and experience of customer management databases and be skilled in improving processes.

With excellent leadership and interpersonal skills, you will be able to develop strong working relationships with colleagues across the organisation and bring a close attention to detail, a high level of drive and ambition and commitment to delivering excellent supporter care.

For further information and to apply

Please download a copy of the role profile, person specification and the benefits of working for Breast Cancer Now. Please submit your CV and supporting statement via our online application portal.

Closing date: 11.59pm on Sunday 29 July 2018.

Interview date: Thursday 9 August 2018.

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