Helpline Support Officer

I am currently looking for a Helpline Information Officer for a major disability charity.

This is an exciting, challenging opportunity ideal for someone skilled in providing person-centred emotional support, information or counselling, or have proven experience working on a national helpline. You will provide confidential emotional support and information to people via the telephone, email and face-to-face using the person-centred approach.

As a Helpline Information Officer you will need to assess the information needs of callers; provide evidence-based, up-to-date information, use appropriate signposting, and where relevant, refer to professionals, other organisations or other charity staff.

Skills required:

• Experience of providing information, either in person or via the phone
• Experience of providing emotional support to people in distress
• Proven ability to remain calm and self-confident in challenging situations; able to manage emotions when dealing with people in distress or those with cognitive dysfunction or expressing suicidal ideation
• Experience of working in a confidential service
• Experience of maintaining databases
• Excellent written and verbal communication skills, with the ability to disseminate complex scientific information and explain it in a user-friendly manner
• Good organisational and workload management skills, with the ability to work unsupervised at times
• Understanding of disability issues

If you have the above skills, please do apply.