Tenancy Sustainment Advisor (Social Housing)
Gloucester
£26,415 per annum
Permanent, Full Time (37 hours per week)

Our client is an independent housing association providing excellent housing management services to over 5,200 tenants and 260 leaseholders in Gloucester.

An exciting opportunity has arisen for a Tenancy Sustainment Advisor to join them. The main purpose of the role will be to ensure that customers are effectively supported throughout the Universal Credit journey in order to sustain tenancies and protect the income for the business.

You will promote financial capabilities to deliver positive outcomes and to aid the sustainment of tenancies. Working closely with their customers, you will deliver a range of Financial Capabilities activities to support our client and its approach to welfare reform.

Using your skills and expertise, you will provide specialist welfare benefits advice, knowledge, training to support customers and teams across the business to deliver income maximisation for customers, in order to reduce poverty levels and protect rent and service charge income for our client.

They are looking for a positive and proactive individual who is as committed as they are to delivering successful outcomes to their customers. With experience of working in a housing environment, you will be able to demonstrate relevant experience of welfare benefits and financial budgeting support.

This role requires a sound knowledge and understanding of benefit legislation, statutory requirements and case law. With a proven track record of successfully managing a caseload, you will be able to prioritise effectively, work flexibly and to tight timescales, without compromising on quality.

They offer excellent benefits including flexible working, town centre office with free parking or free bus travel, subsidised gym membership, Social Housing Pension Scheme, up to 29 days annual leave excluding bank holidays, childcare vouchers and employee wellbeing package.

Our client is committed to equal opportunities and actively encourages applications from all sections of the community.