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IT Support Officer

Employer
Marine Society & Sea Cadets (MSSC)
Location
SE1 7JW, London (Greater)
Salary
£26,000 gross per annum
Closing date
3 Aug 2018

View more

Function
IT & Web Development
Sector
Children & Youth
Hours
Full Time
Contract Type
Permanent

Job Details

IT Support Officer, based MSSC HQ, London, SE1 7JW

We are currently seeking to appoint an IT Support and Officer based at our HQ office, located in London.  This is an initial six month contract with the possibility of conversion into a full time role.  In this role you will be providing End User support to the whole organisation, spread over multi sites in the UK.  This will be mostly in person at HQ, where you are based and over the phone for the multi sites, with occasional requirement to travel to remote offices within the UK when necessary.  As part of this role you will also have the opportunity to participate in project work and be exposed to a wider perspective of IT in a small but progressive organisation. 

Key duties include:

  • Logging and tracking user problems for users
  • Working with users to resolve problems by phone, email or remote login
  • Administering the Help Desk and Software delivery systems
  • Ordering and installing IT equipment, especially PCs, and including Image, Patch and Application delivery
  • Recording and managing software licenses
  • Application support and End User training, which includes the following packages -
    • A Customer Relationship management suite
    • Web site administration and support, including content management (but not content creation)
    • Microsoft Windows and Office.
  • Support and administration of the card entry and security systems, telephone landlines, mobile phones and photocopiers.

Key skills required:

  • A background of Help Desk and application support.
  • A good working knowledge of Microsoft Windows10, Windows Server 2012 & 2016 including Active Directory, Microsoft Exchange and Office365.
  • A positive “can do” approach to work
  • Adaptable and ability to work in a ever changing environment
  • Good communication skills, coupled with patience and understanding
  • Good understanding of a networked environment and, if possible, Citrix.

MSSC (Marine Society and Sea Cadets) is a friendly and focused place to work. As the parent charity for two dynamic, nautical and seafaring organisations we aim to be the leading maritime charity for youth development and lifelong learning. We are the governing body of the Sea Cadets, which gives 14,000 young people a great head start in life through nautical adventure based on the customs and traditions of the Royal Navy, and Marine Society which supports the personal and professional development of seafarers where ever they are in the world.

A full Job Description and Person Specification are available from our website.

 

 

Company

We at MSSC are passionate about providing a brighter future to young people nationwide and to seafarers, wherever they may be.

MSSC’s vision of being the leading maritime charity for youth development and lifelong learning aligns these two great charities under a common cause – to support all of our beneficiaries so they can achieve their best potential, whatever path they choose.

For the Sea Cadets, this means: inspiring and supporting the next generations through nautical adventure so they can realise their potential and grab a better future.

For the Marine Society, this means: Enabling seafarers with the right tools to get to where they want to be through learning and self development.

Company info
Website
Telephone
0207 654 7004
Location
200b Lambeth Road
London
London
SE1 7JY
GB

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