Supporter Care Executive

Haywards Heath, West Sussex
£20,000-£22,000 per annum
26 Jun 2018
22 Jul 2018
Full Time
Contract Type

Location: Haywards Heath

Salary: £20-£22k per annum

Sightsavers’ vision is of a world where no one is blind from avoidable causes and where visually impaired people participate equally in society. We are an international organisation working with partners in developing countries to eliminate avoidable blindness and promote equality of opportunity for people with disabilities. Sightsavers offers a great place to work within easy reach of London and Brighton.

This exciting opportunity will be working within an award winning supporter care team and will be helping to deliver excellent supporter care across Sweden, Norway, Ireland and the UK, further strengthening the relationship that Sightsavers has with its supporters.

It is vital that our supporters receive a high standard professional service that will lead to an enhanced relationship with Sightsavers, financially or not, and to encourage them to persuade others to join and support the fantastic work that we do. It is important that the post holder knows what matters to our supporters by offering enthusiastic and impressive customer service.

The ideal candidate will have experience in a customer service environment handling enquires via the telephone, letter and email. The ability to manage multiple priorities, work to deadlines and ensure service levels are met, is essential for this positon, as is an understanding of data entry, good typing skills and excellent inter-personal skills. Prior experience of working for an NGO is an advantage but not a requirement.

This is not an exhaustive list of duties or required professional skills, please read the complete Terms of Reference for further details.                                                                                                          

Closing date: 22 July 2018

Interview date: Week commencing 23 July 2018

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