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Supporter Care Executive

Employer
Sightsavers
Location
Haywards Heath, West Sussex
Salary
£20,000-£22,000 per annum
Closing date
22 Jul 2018

Job Details

Location: Haywards Heath

Salary: £20-£22k per annum

Sightsavers’ vision is of a world where no one is blind from avoidable causes and where visually impaired people participate equally in society. We are an international organisation working with partners in developing countries to eliminate avoidable blindness and promote equality of opportunity for people with disabilities. Sightsavers offers a great place to work within easy reach of London and Brighton.

This exciting opportunity will be working within an award winning supporter care team and will be helping to deliver excellent supporter care across Sweden, Norway, Ireland and the UK, further strengthening the relationship that Sightsavers has with its supporters.

It is vital that our supporters receive a high standard professional service that will lead to an enhanced relationship with Sightsavers, financially or not, and to encourage them to persuade others to join and support the fantastic work that we do. It is important that the post holder knows what matters to our supporters by offering enthusiastic and impressive customer service.

The ideal candidate will have experience in a customer service environment handling enquires via the telephone, letter and email. The ability to manage multiple priorities, work to deadlines and ensure service levels are met, is essential for this positon, as is an understanding of data entry, good typing skills and excellent inter-personal skills. Prior experience of working for an NGO is an advantage but not a requirement.

This is not an exhaustive list of duties or required professional skills, please read the complete Terms of Reference for further details.                                                                                                          

Closing date: 22 July 2018

Interview date: Week commencing 23 July 2018

Company

Sightsavers Head Office

35 Perrymount Road,
Haywards Heath,
West Sussex RH16 3BW

Postal Address

Bumpers Way,
Bumpers Farm,
Chippenham SN14 6NG

Sightsavers is an international charity that works in more than 30 countries around the world to eliminate avoidable blindness and support people with visual impairments to live independently. Sightsavers is headquartered in the UK and has over 400 employees. It also has branches in Norway, Sweden, Ireland, Italy, India, the United States and the United Arab Emirates.

Sightsavers works with partners in order to provide a comprehensive range of eye care services. In 2013, Sightsavers' projects provided eye health examinations for nearly 14 million people, performed 300,000 eye operations, and treated over 100 million people for neglected tropical diseases.

People are also referred for treatment to prevent blindness or restore sight. Through community volunteers in developing countries, Sightsavers distributes medication to prevent blinding diseases. The charity also trains eye care workers and surgeons and funds operations.

Of the 30 countries Sightsavers works in, 23 are in Africa. These include Mozambique, Mali, Liberia and Kenya. Sightsavers is also present in India, Bangladesh, Pakistan, Sri Lanka and the Caribbean.

In addition to its medical work, Sightsavers works with partners in order to train specialist teaching staff and supply glasses, Braille kits and other learning tools. The charity aims to educate communities and reduce stigma around visual impairment and blindness. Through its work, people with visual impairments and other disabilities are supported to live independently, get an education and earn an income.

Sightsavers is also a campaigning organisation, working with national governments to tackle the root causes of avoidable blindness, such as lack of access to clean water and sanitation facilities. The charity’s ‘Put us in the Picture campaign calls on the international community to make global development inclusive of the world’s 800m people with disabilities. The campaign’s vision is for all people to have equal access to employment, education, healthcare and participation in society.

Backing up Sightsavers’ work around the world is a strong research capability. Research and policy work revolves around three priorities – health, education and social inclusion. Gathering and disseminating sound research evidence helps to ensure the charity’s programmes meet the needs of the people they are designed to serve. Research evidence is also a strong tool when advocating for policy changes with governments.

Sightsavers has many partners that assist with its aim of eliminating avoidable blindness and may also provide funding. Partners include the UK government’s Department for International Development, the European Union and the Bill & Melinda Gates Foundation.

Read our latest article on Third Sector: Sightsavers: Work for an award-winning charity tackling blindness worldwide

Company info
Website
Telephone
01444 446600
Location
35 Perrymount Road,
Haywards Heath,
West Sussex
RH16 3BW
GB

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