Regular Giving Officer

Part-time, 20 hours. Flexible but ideally to be worked over 4 or 5 days.

Combat Stress are looking for a highly motivated individual to become part of their Individual Giving Team. Supporter Care is at the heart of all we do in Fundraising and this role is pivotal in that. You will be the first point of contact for all our regular donors and will be responsible for providing a high standard of customer service. You will report into the Senior Supporter Care Officer and will process all charity donations through Direct Debit, Standing Order and Payroll. You will also provide support for general administration duties, help to maintain individual donor records and support the charity’s donor development programme.

The chosen candidate for this role will have a keen eye for detail and possess excellent organisational skills. You will need to be approachable, responsive and work well within a team.  Furthermore, you should have good customer service experience and have a working knowledge of Microsoft office. Also, you should be able to apply a common-sense approach to solving day-to-day problems. 3-6 months’ experience in using a database (we currently use Raiser’s Edge) and Excel would be an advantage.

Combat Stress was established in 1919. We are the UK’s leading charity for veterans’ mental health. For almost a century, we’ve helped former servicemen and women deal with trauma-related mental health conditions like post-traumatic stress disorder (PTSD), anxiety and depression.

Today we provide UK-wide support to veterans from every service and every conflict, on the phone and online, in the community and at our treatment centres. We’re on a mission to raise awareness that invisible injuries can be just as hard to cope with as physical ones. So, when a veteran is having a tough time, we’re there to help tackle the past and to take on the future.

What we offer
You will work within a charity that has a fantastic cause and committed follower base.

In addition, we offer the following benefits:

• 25 days’ annual leave plus bank holidays, with an increase upon 5 years of continuous service
• Competitive stakeholder pension scheme - contributions matched up to 10%
• Childcare vouchers
• Discount shopping
• Free on-site parking or shuttle from Leatherhead Station
• Cycle to work scheme

To apply, please send your CV to recruitmentheadoffice@combatstress.org.uk

Closing date: Sunday, 8^th July 2018.
Interview date: Wednesday, 11^th July 2018.