Head of Respite & Care

London (Central)
Circa £51,500 plus benefits
22 Jun 2018
17 Jul 2018
Head of Respite & Care
Full Time
Contract Type

Head of Respite and Care - Permanent

Salary c£51,500 plus benefits

Location: Central London with some UK-wide travel

This is a really exciting opportunity to join the Royal Air Force’s leading welfare charity and anyone who cares about delivering person-centred, holistic and effective support and has the right skill sets, should strongly consider applying.  The Fund’s vision is that no member of the RAF Family will ever face adversity alone.  This applies right across the Spectrum of Care, from young to old, seeking to meet their needs as best we can.  The RAF Family (c1.4 million people) supports those who are currently serving through to retired veterans and their partners/widows/widowers, the latter group comprising c75% of the whole Family.  Enabling this work is a key feature of the role.

The Fund celebrates its centenary in 2019 and the Board is determined to support as many as possible within the RAF Family, recognising that many are facing age related challenges. Working alongside other Welfare HoDs the occupant of this new post will drive forward our ambitious plans to have a UK-wide respite service for those who need such support, delivering different solutions for serving personnel and veterans.  In addition, the incumbent will lead the day to day management of all respite and care related cases; they will also manage two significant contracts and our advocacy service. This position plays a key role in the Welfare Management Team and across the Fund.   

The role is full-time i.e. 36¼ hours per week with an annual holiday entitlement of 26 days excluding Public Holidays.  The Fund is a modern employer where consistent with our mission.

For an informal discussion about the role please contact Paul Hughesdon, Director Welfare and Policy at the RAF Benevolent Fund.  Prospective candidates are strongly encouraged to review the Fund’s website and published research – Meeting the Needs of the RAF Family and most recent review.

To apply, please send your CV (3 pages max) together with a covering letter (2 pages max) detailing why you believe you are the most suitable person for this role and how you meet the person specification to Pete Thompson, HR Manager, full details are available on the RAFBF website.

The closing date for applications is 1200hrs on Tuesday 17 July 2018.

Due to the high number of applications expected, only candidates shortlisted for interview will be notified: psychometric testing for these candidates will take place on Wednesday 25 July, when you will also be able to meet the team; final interviews will be held on Thursday 2 August 2018, both at the Fund’s offices.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009) which encourages applications from all sections of the community.


To drive, lead and manage all aspects of the Fund’s charitable assistance concerned with respite provision (other than Princess Marina House), disability equipment and domiciliary/residential care support, and the provision of advocacy support. 



  • Responsibility for the leadership and output of the Respite & Care Team and for Respite policy and assurance UK-wide.
  • Responsibility for developing all aspects of respite care provision, management and quality control of respite breaks (Princess Marina House excepted), the Disabled Holiday Trust, and day care provision.
  • Set up and manage a booking system for the above.
  • Manages the EPV and OT contracts.
  • Manages all applications for financial assistance. Authorises grants of up to £6000 and prepares casework for consideration at Grants Committees, with specific responsibility for serving cases.
  • Audits casework output from the Respite & Care Team for QA
  • Manages the nomination and care of residents at Forge House
  • Visits respite and residential care providers and beneficiaries as required, and RAF bases and other welfare organisations with whom the Fund has either a working or supportive relationship.
  • Co-ordinates the relationship between the Respite & Care Team and Princess Marina House Senior Team.
  • Prepares the annual budget for income and expenditure of the Respite Care programme and the Respite & Care Team, and manages in year performance.
  • Manages the recruitment and selection of staff into the Respite & Care Team, the performance management process and the application of other related HR policies.
  • Promotes the provision of Respite & Care to the RAF and the RAF family.
  • Represents the Fund on the Cobseo Care Cluster.
  • Lead member for the Disabled Holiday Trust Management Board.



  • Progressive acquisition of appropriate specialist knowledge through contact with other respite and care organisations



Job Knowledge

Decision Making and Problem Solving

Drive, Energy, Motivation

Adaptability and Flexibility

Accuracy and Time Management



Verbal Communication

Written Communication






4.  Academic/Professional Qualification(s) or equivalent:


  • Proven educational standard


  • Educated to degree level or equivalent.


5.  Knowledge/ Experience:


  • Line management of staff
  • Proven ability in welfare casework.
  • Sound administrative background and ability to manage budgets.
  • Basic understanding of the social care system.
  • Experience of dealing with elderly people.


  • Working knowledge of the RAF.
  • Working knowledge in the social welfare sector.
  • Knowledge and awareness of State Benefits System.


6.  Skills/Abilities:


  • Team-building skills.
  • Ability to prioritise workload.
  • Excellent oral and written communication skills.
  • IT literate; Microsoft Office Word, Excel, Outlook and PowerPoint.
  • A flexible approach to work, colleagues and change initiatives.
  • Demonstrable presentation skills.
  • Sound emotional intelligence acumen.
  • A proactive and positive approach to work


  • Knowledge of CMS
  • Understanding of UK-wide respite options
  • Appreciation of military charity sector

Other Requirements:

  • Travel to other Fund and UK locations (as appropriate).
  • To carry out any other duties that is within the scope of the job as requested by Director of Welfare & Policy.

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