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IT Support Analyst (Field Based)

Employer
hireful
Location
Birmingham
Salary
£26,611 pa plus car allowance of £320 per month.
Closing date
9 Jul 2018

View more

Function
IT & Web Development
Sector
Disability
Hours
Full Time
Contract Type
Permanent

Job Details

IT Support Analyst (Field Based) 

Our client is a national charity and a leading force in supporting people with learning disabilities and their families. A nationwide organisation, they support over 2,500 people through innovative, person-centred services with a strong focus on promoting independence. 

Position: Field Support Analyst 
Location: National Role covering England & North Wales 
Salary: £26,611 pa plus car allowance of £320 per month. 
Hours: Full-time, 35 hours per week 

Closing date: Monday 9 July 2018 

About the Role 

Working in the busy IT Department you will work as part of a team to deliver IT services for our client. You will be responsible for managing and maintaining remote sites; working in partnership with stakeholders within their organisation to ensure the ICT service is able to deliver the needs for their users, the organisation, and the People They Support. 

You will exhibit good time-management skills, including day to day planning, scheduling and prioritising tasks, and the regular submission of timesheets to management. You’ll have responsibility for the overall management of Configuration Manager, ensuring all elements of the system are monitored and kept up to date including setting up, Deploying and monitoring Software Package installations. 

Travelling to other sites to carry out maintenance, installations and support as and when required is a key responsibility of this role. Ensuring details for all Problems, Changes and Projects that you are responsible for are logged in the ITIL database you will maintain documentation and network diagrams within their organisation. 

About You 

The right candidate will need up to date knowledge of technology, hardware and software developments and be able to relate technology to business, departmental and customer needs. 

You will need excellent problem-solving skills whilst having a friendly presence and helpful attitude; good interpersonal skills and ability to work well with others are all essentials. 

A full, current UK/EU driving licence is essential as this role includes travel around the country and staying away from home if required. 

IT Support Analyst, IT Helpdesk Support, Fault Desk, Desktop Engineer, 1st Line Support, Helpdesk Engineer, IT Helpdesk, 2nd Line Support, MCITP, Software Support, Systems Administrator, Desktop Support, SQL, Server Support Engineer, IT Support, etc,. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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