Operations Director (Housing)

Sutton, London (Greater)
Up to £112,000 per annum based on skills
15 Jun 2018
04 Jul 2018
Contract Type

Operations Director (Housing)
Up to £112,000 per annum based on skills
Full Time, Permanent

Managing over 6,000 council properties and almost 2,000 leasehold properties our client is based in London's greenest borough in North Surrey.  Following a commissioning review by their shareholder London Borough of Sutton last year they were delighted to have been given the opportunity to continue to manage housing on their behalf and now look to the future.

Their new strategic direction envisages closer integration of asset management with housing management and requires a new skill set at Executive level. The prioritisation now given to resident facing services has meant new arrangements for the provision of support services with an appropriate emphasis upon value for money and stretching resources further. To strengthen their leadership team they are now recruiting for two new senior roles - Corporate Services Director and Operations Director.

Their overarching ambition is to be a good landlord and make an effective contribution to the Council’s strategic objectives around employment, health and well-being and on increasing housing supply. For housing professionals the role of frontline staff is changing, impacted by Welfare Reform, lack of housing supply and the often complex lives of people living in social housing. 

As they move towards a placed based approach they have already introduced a generic housing management structure, which empowers colleagues to work with their residents within smaller patch areas; focussing on core Housing Management functions including income collection and arrears, dealing with anti-social behaviour, lettings and allocations and tenancy management issues as they occur to ensure tenancies are sustained.  They are all about a proactive approach supported with preventative problem solving to enable their New Deal of enabling residents to thrive and become part of a community, in a place they call home. 

They are breaking down the boundaries and internal silos which have inhibited social housing and they envisage repairs and asset management working seamlessly alongside housing management to create an effective partnership that is improving neighbourhoods and communities. Their ten year partnership with Mears has championed collaboration and convergence towards meeting shared objectives on the services that matter most to residents and make a difference to people’s lives: 

They need an ambitious and inspirational leader to support their transformation; someone who can inspire their 150 colleagues with their passion for social housing and customer service excellence.  The right candidate will have a proven track record of achievement at senior level in social housing, will be a member of a relevant professional body such as Chartered Institute of Housing  and will be able to forge strong relationships with a wide range of key stakeholders.

If you believe you have what it takes to lead this vision for our client  then they would love to hear from you.

Closing date: Wednesday 4th July at midnight
First interview/assessment: Tuesday 17th and Wednesday 18th July
Second interview/assessment: Tuesday 24th July

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