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Deputy Face-to-Face Fundraising Manager

Employer
Shelter
Location
Manchester
Salary
£24,501 - £25,306 per annum plus excellent benefits
Closing date
7 Jul 2018

Job Details

Closing date: 7 July 2018 at 11.30 pm

We’re looking for a proactive individual with experience of managing face-to-face teams, to join us in-House as a Deputy Face-to-Face Fundraising Manager and help manage our Manchester based team’s F2F activity.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Fundraising is at the heart of Shelter’s success. Indeed, in 2016/17 our fundraising division generated gross income of over £30m and has plans to grow this to £45m by 2019/20. Individual Giving makes up a large percentage of that income, largely through a significant regular giving programme, while our in-house team focuses on F2F & D2D fundraising which delivers around 85% of Shelter’s new regular giving supporters. We run a number of teams across the UK. And, with a pioneering three-year strategy in place that includes a major transformation of our Fundraising Division, now’s a particularly exciting time to join us.

About the role
Day-to-day, you’ll assist the F2F Manager with the recruitment, line management and development of the in-house F2F team through active coaching, team leading and 1-2-1s. We’ll also rely on you to make sure excellent performance, efficient processes and cost-effectiveness are all in place in order to maximise net income. Helping to manage F2F campaigns to ensure they are delivered on time and meet targets will be important too, as will team leading or coaching street based teams for at least 3 days a week. And, when it comes to continuously monitoring team and individual results, identifying and acting on areas for improvement or helping to brief and train teams carrying out extra activities outside of F2F, again, we'll count on you to deliver.

About you
As well as a successful track record in the management of F2F teams, you’ll need to demonstrate strong commercial awareness and a client-focused collaborative approach. The ability to influence others, lead change and improve performance, plus the confidence to challenge the status quo and introduce new ideas and methods when appropriate are must-haves too. Proficient in the use of Microsoft Office applications, you also know how to use databases for reporting. Above all, you're a proactive, results-driven people person who relishes the opportunity to help us recruit quality new supporters.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

For further information about the role and the benefits of working for Shelter please visit our website.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Company

The housing crisis is now a national emergency.

Shelter was founded 52 years ago, not by the wealthy or powerful, but as a community organisation whose purpose was to change society. That means we’re needed more now than at any time in our history: for millions of our fellow citizens the fundamental human need for a safe home is ignored.

Forget finding who’s to blame for this. Shelter is here to do far more than just point out what’s gone wrong. We are here to put it right, and that’s why our aim is for this strategy to be nothing less than a turning point for both Shelter and our country.

Without a home, no one can achieve their full potential. With millions whose right to a home is under threat, neither can the country. We believe that because the need for a home is so all-consuming, a home is a basic moral right, and everything we will do from now will be done to defend that right.

We’ve all talked so much about the ‘housing crisis’ that we’ve stopped believing it can be solved. The phrase has become like wallpaper. But this is a national emergency, and one that demands fearless, ambitious action.

In developing this strategy, it’s been vital to start with our own people: those who rely on our services, our volunteers, our employees. We aim to rebuild a movement, stronger than ever, and a movement must start with a simple idea that unites everyone within Shelter, our best advocates. Change starts here, in our work with individuals, spreading through communities, and across society.

We identify in this strategy six million households whose right to a home is either denied or under threat at this very moment. Soaring rents that squeeze out food and clothing, being thrown out of your home through no fault of your own, simply being too poor to afford a home: the terror of homelessness is everywhere.

Many are living in grossly unfit and unsafe conditions, adults and children whose lives are blighted by fear and despair. Discrimination is rampant in private renting and we have lost sight of the simple fact that we need a home just as much as we need healthcare and education. We are building the fewest social homes in 70 years, at a time when more and more people desperately need them.

In Shelter’s services, our people work tirelessly to alleviate the sheer destitution they see day in and day out. We will be a rock in the storm every day for those who need us. But our aim is bigger – to cut this suffering off at source – and we acknowledge in this strategy that we can’t do it overnight, neither can we do it alone.

For the first time, Shelter is committing in this strategy to ten-year goals as well as three-year goals so we can be confident of building to the necessary changes over the next decade. And at the same time we commit in this strategy to building the movement of people who will make this change possible.

We plan in the next three years to have 500,000 supporters join us in our mission to respond to this emergency, through campaigning, volunteering and donating. It is people that can power the change we seek.

This national emergency has been decades in the making. Now is the moment to act together with one purpose. In the community, our hubs and shops will be magnets for everyone with a role in ending the national emergency. Nationally, we will work with everyone who sees the desperate need for change: no one group or party is to blame for the emergency, and no one group or party can end it either.

Shelter: it’s a fundamental need and a basic moral right. Please join us to defend it.

Polly Neate, Chief Executive

Helen Baker, Chair

Company info
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