We are looking for a Supporter Care Officer to join a busy fundraising team. Having recently launch it’s 5-year strategy and new brand the Charity is at an exciting point in its development, fundraising will be increasingly important to the success of the Hospice in the coming years. 

Joining the fundraising team at a hugely exciting time the Supporter Care Officer will be responsible for all supporter care activities, particularly supporting the Regional Fundraising team in the area. Stewardship of their donors and supporters is at the heart of the Fundraising team and the post holder will be responsible for delivering the very best supporter experience through working with the wider fundraising team to ensure excellent supporter journeys and that all supporter needs are met and in turn that the fundraising team meet its voluntary income targets

Reporting to the Supporter Care Manager you will be part of a centralised Supporter Care team responsible for delivering a high level of supporter care across a wide range of fundraising activities. The Supporter Care team are responsible for contacting potential participants via telephone calls, emails and letter to confirm their fundraising activity and process requests for information and materials. You will be responsible for updating the database and supporting the Fundraisers with participant stewardship including the thank you process.