Supporter Experience Co-ordinator

Location
London
Salary
£28000 - £29000 per annum
Posted
23 May 2018
Closes
18 Jun 2018
Ref
13923092/001
Function
Fundraising
Hours
Full Time
Contract Type
Permanent

Well-known, growing, West London-based children's charity.

Description

Key responsibilities:

  • Central point of contact via phone calls and emails for supporters regarding fundraising - a sensitive yet prompt and accurate response will be required;
  • Central point of contact for colleagues and volunteers, providing support throughout and training when necessary;
  • CRM management - organising and managing a brand new database in line with data protection regulations and requirements;
  • Managing digital fundraising campaigns via the medium of social media and external websites;
  • Monitoring campaign results, proof-reading content and working alongside the Head of Individual Giving.

Profile

Candidate's Profile - what skills they are looking for:

  • Excellent customer service skills and experience within the Charity Sector;
  • Good initiative and experience of working without supervision and good attention to detail;
  • Ability to work in a high-pressure, ever-changing environment;
  • Excellent admin skills, and I.T./Digital literacy, including experience with CRM systems in a charity and Microsoft Office;
  • Ability to propose ideas and thoughts in a constructive and articulate manner, both verbally and written/digitally;
  • Experience of running campaigns not essential, though a good understanding of Direct Marketing and its usage is.

Job Offer

Job Offer:

  • Newly created role;
  • c.£28,000
  • London-based.

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