Head of Strategic CRM

London (Greater)
£55,163 - £59,981 per annum, inclusive of London Allowance
17 May 2018
03 Jun 2018
Full Time
Contract Type

UCL Office of the Vice-Provost (Development)


Head of Strategic CRM

Full Time

The appointment will be on UCL Grade 9. The salary range will be £55,163 - £59,981 per annum, inclusive of London Allowance.

UCL is London’s Global University. We do things differently here and we take the long view. We are not afraid to take risks. We remain focused on making a major contribution to the long term benefit of humanity. In September 2016 UCL launched ‘It’s All Academic’, our bold global Philanthropy and Engagement Campaign to raise £600m to support students, research and the transformation of our campus. It will enable us to achieve more than ever before to secure our position as one of the world’s top higher education institutions. At the end of March 2018 we are delighted to have raised more than £378m towards our target.

From fighting dementia to ensuring generations of students reach their full potential: It's All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Development office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part our success on this exciting journey.

This is your chance to play a pivotal role in delivering our Campaign. As Head of Strategic CRM you will use your technical knowledge and expertise to deliver a focused and effective customer relationship management strategy and systems. These systems will provide excellent data management services and tools to fundraising teams and alumni relations stakeholders across the UCL community.

You will have significant experience and demonstrable enthusiasm for data management with the ability to inspire colleagues to provide excellent service and innovative solutions to internal clients and external customers. A strong influencer and strategic thinker, you will have the ability to drive change in a large and dynamic organisation.

We offer an empowering values-based environment where staff are encouraged to try new things. We offer agile working and flexibility around working hours – this post could be a part-time role. We also value mutual respect and collaboration, and have a strong customer-service ethic. Expectations are high and we work hard, but the rewards are huge. UCL is an outstanding place to work. In addition to working with some of the greatest intellects in the world, as a member of the UCL community you are entitled to a generous pension scheme and holiday entitlement, as well as opportunities for personal and professional growth. At UCL we are proud of our longstanding commitment to equality, diversity and inclusion. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. For any queries about the role please contact Martin Wedlake, Executive Head of Strategic Planning.

For any queries about the application process please contact Cameron McNeil, People Coordinator. Both can be reached by phone: +44 (0)20 3108 3804 or email: ovpd.recruitment@ucl.ac.uk For more information about our philanthropic activities please visit: https://www.ucl.ac.uk/campaign/

For further details about the vacancy and how to apply online please go to https://www.ucl.ac.uk/human-resources/working-ucl/jobs-ucl and search on Reference Number 1725357

Closing Date: 3 June 2018

Latest time for the submission of applications: 23:59.

Interview Date: TBC

We particularly welcome female applicants and those from an ethnic minority, as they are under-represented within UCL at this level.

We will consider applications to work on a part-time, flexible and job share basis wherever possible.

To apply click here 


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