Supporter Innovation Manager
Do you appreciate the value of effective supporter insight?
Prospectus is recruiting for a brand new position with a well-renowned national children's charity. We are looking for an innovative individual who will allow the organisation to become truly supporter-centric across all income and engagement activity, ensuring that retention is increased and relationships deepened.
The Supporter Innovation Manager will be a key contributor to the successful implementation of the charity's wider fundraising strategy and will therefore collaborate across a wide range of teams. This person will research supporter experience and interactions, monitor and analyse the experience and behaviours of supporters and through promoting evidence-based decision-making, will inspire and influence colleagues through rich insights, highlighting both areas for opportunity as well as any issues of concern. On an ongoing basis, this individual will also spearhead the development of processes that will enhance the capture of supporter experiences at every stage.
The successful candidate will have proven experience leading an innovative process from inception to launch using tested methodologies alongside strong skills in project management. Additionally, this person will be adept at utilising quantitative and qualitative research methodologies including conducting digital and face-to-face questionnaires, and facilitating participation and focus groups. This person will relish the opportunity to contribute to organisational and team objectives and will enjoy working in a collaborative and innovative environment.
It is fundamental to the success of this role that this person is adept at collaborating with others and therefore confident in their ability to develop strong and positive relationships that put building long term supporter relationships at the heart of all the organisation does.
If you would like to find out more about our client and their role, or if you have any additional questions, please don't hesitate to get in touch with Louis at Prospectus. To register your interest in this position, please submit a Word version of your CV; cover letters are not required at this stage. A full job description will be provided to candidates shortlisted by Prospectus.
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