Technical Adviser - Social Care
Job Title: Technical Adviser – Social Care
Department: Information & Advice
Salary Band: c.£35,000
Reporting to: Technical Advice Team Manager
Direct Reports: None
Location: London Office
This post will provide technical guidance and advice on social care to Independent Age (IA) staff and volunteers. The post will ensure that all Information and Advice service delivery is accurate and enables older people to stay independent and live well with dignity, choice and control. It will also support IA’s media, policy, research and campaigning activity, representing IA externally when required.
The post-holder will work within a Technical Advice team of 4 covering advice on social care, money and benefits, housing, mobility and transport, health and end of life and managing affairs.
The main duties are as follows:
- To develop and maintain a working knowledge of legislative and regulatory frameworks in England with a specific focus on social care and the Care Act 2014. To be aware of the differences in advice required in the devolved nations.
- To be aware of national and local practice and how it interacts with a range of issues affecting older people.
- Provide accurate advice and casework to clients in line with AQS standards and IA guidelines as required. Provide advice to external stakeholders as required.
- Provide technical guidance, strategic advice and case law to I&A staff and volunteers in a proactive and timely manner. Provide coaching and side-by-side support to advice staff as required.
- Support Advice Manager to conduct comprehensive file reviews and other quality checks in accordance with IA quality frameworks including use of call recordings, live call listening and side by side coaching for the Advice Team.
- Identify training and technical advice needs of I&A teams. Develop and deliver training, briefings and other technical resources as required.
- Keep up-to-date with other relevant organisations and I&A delivery. Undertake competitor research when required, scanning the external environment to identify new information relevant to IA and service users.
- Identify and work with relevant external organisations and stakeholders in partnership to provide I&A that meets the needs of older people including acting as a peer reviewer for external organisations.
- Support the Information Team to provide high quality and accurate Information Resources. Including support to plan, develop, commission and produce creative and innovative information and advice resources aimed at professionals, advisers and the general public. These will include but are not restricted to factsheets, web content and tools, FAQs, training materials and adviser resources. Update existing materials and products as required and in a proactive and timely manner.
- Be responsible for the accuracy of all public information in area of specialist knowledge. Peer review, approve and provide input into I&A resources, e.g. information guides, web and digital materials/tools and media content. Identify and resolve inconsistencies between individual products and ranges.
- Ensure that all information products comply with both internal IA guidelines and external legal requirements (e.g. data protection and copyright law) working with key internal colleagues as required (e.g. Marketing and Digital, Information Manager).
- Ensure that the views and preferences of older people and advisers are built into I&A product development.
- Support project management of resources e.g. through identifying peer reviewers, conducting mystery shopping and ensuring quality is maintained
Policy and External Relations
- Support media, policy, research and campaign initiatives by identifying case studies, reporting on issue trends, providing recommendations for discussions, drafting, checking and approving content, and recording content, acting as a media spokesperson in area of technical knowledge as required.
- Proactively work with colleagues in Policy and other departments to seek out and identify issues that may impact on the delivery of I&A and older people. Develop responses to these issues. Ensure that issues raised by clients through the Advice service are used to inform the wider work of IA
- Develop, build and maintain networks with key contacts both internally and externally. Be able to demonstrate the value of these relationships.
- Represent IA externally as required, including attending, presenting at or facilitating events.
- Support the work of colleagues across the organisation including supporting strategic goals and other cross directorate objectives required.
- To observe and comply with all IA Policies, including the key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology Policies and Procedures.
- To undertake specific safety responsibilities relevant to individual roles.
- Some requirement to travel which may involve overnight stays.
- Other responsibilities appropriate to an appointment at this level e.g. reception cover
Job descriptions cannot be exhaustive and so the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.
Independent Age is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal Opportunities Policy and all other relevant guidance/practice frameworks