The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. At national Citizens Advice we work in close partnership with the network of local Citizens Advice to ensure an effective and high quality service for all.
£28,953 per annum
Fixed Term Until June 2019 (maternity cover)
Job Ref: 18\081
Citizens Advice Consumer Service is working to ensure that as many people as possible can benefit from high quality advice services to provide information to help enforce their rights. It also works with a number of stakeholders to support enforcement.
In this exciting opportunity you will be part of a friendly and dynamic team supporting the provision and improvement of phone and web based services delivered by offices in the local Citizens Advice network in England and Wales.
You will play a key part in ensuring support systems for Local Citizens Advice are fit for purpose, including supporting Local Citizens Advice with operational issues connected with service delivery, improvements in quality standards and reviewing how services are delivered.
You will play a role in maintaining and further developing support services, as well as advising on service improvement based on reports and reviewing processes for managing feedback and complaints.
You may have worked in an advice centre or call centre environment and this is an opportunity to develop your customer service and technical skills in providing operational support to the network of Local Citizens Advice offices. Full training will be provided.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.
Closing Date: 23rd May, 2018
Interview Date: 13th June 2018, in Birmingham
For more information and to apply, please click the Apply button.