Supporter Engagement Manager
Supporter Engagement Manager. £39,000. London (South West).
Extraordinary Children’s Health Charity is seeking an innovative, highly ambitious Supporter Engagement Manager. The purpose of this role is to support the successful implementation of the Income and Engagement strategy through developing a full and detailed understanding those who support us and their needs, ensuring this is central in our strategy to engage supporters. The Supporter Engagement Manager will champion the voice of the supporter inside the organisation being the vital bridge between our supporters and our clients business. It will be pivotal in enabling our client to become truly supporter-centric within our income and engagement activity by innovating ‘in the gaps’ of our current supporter care provision to deepen relationships and increase retention.
You will need proven experience championing the voice of supporters, customers or service users and seeing through changes to ways of working as a result. Experience leading or supporting innovation, an understanding and experience of both quantitative and qualitative research methodologies including conducting digital and face to face questionnaires, and facilitating participation and focus groups. Practical experience of managing external research agencies and working with third parties suppliers and partners. Experience of working across teams and departments, balancing competing needs to find compromise and win-win positions.