Contact and Information Officer

Kingston upon Thames
£26019 - £28805 per annum
17 Apr 2018
01 May 2018
Full Time
Contract Type

Salary Details: £26,019 - £28,805 per annum
Job Term: Permanent
Appointment Type: Full-time
Hours: 36
Location: Kingston
Directorate: Specialist Children's Service
Service: Single Point of Access

About the Role
The Single Point of Access (SPA) is the gateway for all incoming contacts into children's services. The SPA ensures that consistent and timely responses are provided to all enquiries so that children, their families and professionals working with them receive high-quality information and, where necessary, support and protection from children's services and other agencies or professionals.

Through the Multi-Agency Safeguarding Hub (MASH), the SPA works in partnership with the police, health and mental health, probation, and adult services to together provide the most appropriate response to concerns about children. With access to the electronic recording and case management systems used by , the SPA collaborates with partners in the MASH to gather relevant locally held information. This enables the SPA team to provide effective and timely referrals to our services.

As a Contact and Information officer, you will provide excellent administration services to the team. You will be taking telephone calls, providing support and advice as first point of contact. To will play a pivotal role by providing quality contact and recording information for Social Workers and management to outcome referrals.

About us
Working for Achieving for Children, you will have the opportunity to operate at the cutting edge of children's services delivery. We are an award-winning social enterprise created by Kingston and Richmond Councils in 2014, joined in 2017 by Windsor and Maidenhead, and responsible for delivering the boroughs' children's services.

We have been up and running for four years, and in that time we have established a reputation as one of the leading children's services providers in the country. We are one of the Department for Education's eight 'Partners in Practice', tasked with leading improvement across the sector.

About you
We are looking for a 'people person', someone who wants to help children and families from the outset and who is passionate and motivated by the goal of doing all they can to achieve the right outcome for children and families.
The successful individual will need to be a team player, to support immediate colleagues in the team but also supporting the wider organisation and workforce.

You will need experience of meeting targets and managing a high workload, with the ability to deliver high levels of customer service and be a good communicator. It is therefore vital that you have the ability to get the right information and deal with calls and allocated cases efficiently and promptly.

How to find out more
If you would like to find out more about this exciting opportunity, please contact Sean Maguire, Head of Single Point of Access, at for an informal discussion.

Benefits of working for Achieving for Children
As a social enterprise owned by three local authorities (Kingston, Richmond and Windsor & Maidenhead), we offer the freedoms of a social enterprise with the employment benefits of local government. We offer a range of excellent staff benefits, including generous annual leave entitlements, cycle to work scheme, annual season ticket loan, childcare vouchers, and discounts on a range of local shops, restaurants, gyms and leisure centres and much more.

The successful candidate will have access to;

  • Excellent learning and development opportunities and schemes of support
  • A competitive and desirable retention package (to include a generous local government pension scheme)
  • Retention of continuous service benefits, for those moving from a local government post
  • A clear progression path when key qualification milestones are reached
  • Tools and models to support, including Signs of Safety
  • Reflective supervision from an experienced management team

You will find out more about our organisation at

How to apply
Before applying please refer to the job description and person specification and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined the role profile.

Achieving for Children is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

All candidates will be required to undertake a Criminal Record Check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. However, should you not declare an offence that is subsequently revealed, e.g. through the DBS check, then this may place your appointment in jeopardy.

Closing Date: 1st May 2018

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