Citizens Advice provides free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.
£36,782 plus £3,520 London Allowance (if applicable)
200 Aldersgate, London
Fixed term Contract until 3rd of March 2019
Job Ref: 18\062
We’re looking for a User Researcher to join our vibrant Customer Journey team here at Citizens Advice.
Our team work to understand people’s problems and provide accessible support to meet their needs through products and services.
You’ll be working to better understand the problems people face in energy, and ensure that the advice we provide meets user needs and helps solve complex problems.
You’ll work with content designers, UX designers and developers to deliver content in agile.
You’ll have access to unrivalled insights, data and internal expertise to help you understand:
- the help people need when dealing with energy
- the best formats to meet their needs
- their emotions and state of mind
You’ll need demonstrable experience carrying out a range of research methodologies - this might come from a range of research backgrounds. An understanding of UX and prototyping skills is also useful.
We’re interested in people that have had a breadth of research skills and have either been part of a small team or been quite autonomous as part of a larger team.
We are looking for someone who can apply research learnings and methodologies to content and advice products in a fast paced, iterative environment.
Citizens Advice work within an Agile environment with 2 week iterations. This means that user research works with a quick turnaround. Research projects won’t take months within Citizens Advice so candidates need to have an appreciation of agile and how it affects how user research is undertaken and how collaborative the team work together.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.
Closing Date: 7th May 2018
Interview date: 14th May 2018
For more information and to apply, please click the Apply button.