IT Support Officer - Part Time

Harris Hill
£14 per hour
12 Apr 2018
10 May 2018
James Etheridge
Part Time
Contract Type
  • Immediate Start
  • Temporary IT Support Officer, 3 days per week
  • Central London
  • Three days a week
  • Six months starting April 2018
  • £14 per hour

Do you have good all-round experience of supporting and troubleshooting hardware and software, Windows 7, Microsoft Office and Exchange?
Do you have a passion for delivering excellent service to your users?

Cardinal Hume Centre is looking for a temporary IT Support Officer to work three days a week. Reporting to the Information Systems Manager, you will be the main point of contact for 80+ staff and volunteers when they have problems with their computers or phones. This is an excellent opportunity to work for an established charity.

Responsibilities will include:

Assist managers, staff and volunteers with computer problems and answer their questions
Troubleshoot issues in person and on the phone
Provide support for desktop PC's, laptops, Mitel phones, iOS mobile phones, and printers at two closely-located buildings
Log all user requests to Help Desk system
Escalate issues if required
Raise user awareness of best practice IT use and cybersecurity

Essential skills / technologies:
Windows 7
Microsoft Office 2010
Active Directory
Microsoft Exchange 2013

Desirable skills:
Microsoft Office 365

We're looking for someone who:

  • can methodically troubleshoot and fix basic hardware and software issues
  • takes personal ownership of tasks assigned to them
  • builds good working relationships with colleagues
  • is comfortable working on their own initiative

Please get in touch with your CV if you are interested and available to start immediately.

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