Head of Health and Wellbeing

Bournemouth and Dorchester
£47,248 - £49,549 per annum depending on skills and qualifications, with future progression possible
11 Apr 2018
09 May 2018
Full Time
Contract Type

BCHA are a diverse and growing specialist housing, learning and support provider based on the South Coast. BCHA helps people off the streets, out of abuse, over skills barriers and into independence and work, providing a range of accommodation, support, training and work opportunities.

We are looking for a Head of Health and Wellbeing Officer who has great drive and energy to join our team within our Supported Housing Department. You will be responsible and accountable for the strategic planning and operational delivery of geographical dispersed health, wellbeing and supported housing services for vulnerable adults.


Strategic and operational responsibility and accountability for ensuring adequate resourcing, planning and delivery to achieve performance, retention and growth targets.

Maintain in-depth knowledge and understanding of local and national strategies ensuring key priorities are translated into Area, Operational and Service Plans

Contribute to organisational strategic thinking with informed facts and opinions related to the impact of local and national strategies on BCHA’s activities    

Responsible and accountable for the effective planning and management of annual area and operational plans which includes business planning cycle

Proactively oversee and manage core business processes analysing key financial, regulatory and contractual data monthly and intervening as necessary to ensure targets and compliance are achieved

Develop and maintain a collaborative external focus with key stakeholders, statutory bodies and commissioners identifying opportunities for business improvement, growth and partnerships

Lead tender teams proactively inspiring the development of innovative and creative service offers and facilitating co-production and customer involvement 


Regularly review and evaluate service requirements to ensure efficient and effective management of agreed targets within service delivery, wellbeing, improvement and future growth

Work collaboratively with colleagues to collectively deliver BCHA’s Business Plan objectives

Use internal systems and data to produce monthly and annual area reports to identify performance exceptions and necessary interventions   

Work in a focused way to achieve performance against BCHA’s Key Performance Indicators (KPIs) and service specific KPIs and outcomes

Ensure all employee-related actions, monitoring, recording and management tasks are undertaken promptly (particularly in relation to sickness / employee relations / IPRs)


Inspire, lead and develop operational teams using coaching style to support a culture of continuous improvement, innovation and best practice

Responsible and accountable for the wellbeing and development of colleagues to inspire effective performance and positive team culture

Provide strong management to direct reports with clear expectations, support and encouragement to contribute to delivery of strategic and operational objectives

Maintain a culture of high performance, continuous improvement and value for money to ensure performance targets are exceeded  

Ensure dissemination of business intelligence and that direct reports are able to quickly adapt service delivery to meet new or emerging requirements

Manage the effective recruitment, performance and development of the teams, ensuring that resources are deployed effectively to meet performance regulatory and compliance targets 

Provide effective management and leadership to the team and volunteers. Use a coaching style, where appropriate, to help employees grow their competence and confidence

Regular participation of On-Call rota, dealing with escalation from the duty on call as appropriate

Hold regular team meetings; 1:1s; IPRs; assessment of performance; identify learning and development needs and facilitate reflective practice amongst employees

Ensure an effective induction and ensure training and development needs are met during employment to help employees deliver outstanding service delivery.

Interview Dates; First Interviews: 15th and 16th May. Second Interviews: 22nd and 23rd May.

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