Quality & Engagement Officer
Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
The Direct Marketing team at Unicef UK plays a unique role in connecting the British public to the needs of children around the world. By creating outstanding supporter experiences and compelling propositions, we help bring on-board supporters who can change the lives of millions of children forever.
The Quality and Engagement Officer plays a critical role in ensuring campaigns are supporter-centric and deliver outstanding results. You will deliver fundraiser engagement and quality strategies, managing relationships with quality agencies. You will manage quality staff on the in-house face-to-face fundraising campaign, developing a training programme for use across direct marketing and reforecasting quality areas.
To succeed, you will have experience of creating strategies for fundraiser engagement and quality on fundraiser performance and campaign success. You will have the experience of creating and delivering outstanding training presentations to large and diverse audiences. You should have a detailed knowledge of telephone and face-to-face fundraising.
Act now and visit www.unicef.org.uk/jobs to apply online.
Closing date: 5pm, Monday 23 April 2018.
Interview date: Wednesday 2 May 2018.
This role is currently based in Farringdon. From Summer 2018, Unicef UK will relocate to Stratford (zone 2). Our new offices will be close to the new Crossrail station and the Queen Elizabeth Olympic Park. Stratford is also served by the Jubilee and Central Lines, DLR, London Overground, TFL Rail and National Rail services.
We welcome applications from a diverse range of people, respecting and drawing on different perspectives, skills, experience and knowledge.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights. CVs will not be accepted.
If you require support in completing the online form or an application form in an alternative format, please contact Supporter Care on 0300 330 5580 during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)