Fundraising Quality and Compliance Manager
We’re looking for a proactive individual with a thorough knowledge of the regulatory frameworks charities must adhere to, to join us as in this brand new role and develop a quality and compliance framework for our fundraising directorate.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Our mature fundraising programme has seen continuous year on year diversity and growth. Indeed, Shelter’s fundraising division generates over £35m gross income, of which a high percentage is unrestricted, thus giving us an exceptional level of investment flexibility. The Data Management & Insight Team is crucial to the successful delivery of all fundraising activity. Not only does it deliver high quality data, administrative services and business insight to the division, and other teams across Shelter, it is also the gatekeeper to the supporter data we store and where this brand new role is situated.
About the role
As Quality and Compliance Manager you’ll be responsible for developing frameworks for measuring quality and ensuring every fundraising activity we undertake is compliant legislatively and adheres to best practice. We’ll also rely on you to act as an agent for change, evaluate existing processes and procedures and deliver a new universal set of monitoring criteria. Identifying and providing compliance training to individuals and teams and ensuring a new way of working is embedded in the department will be important too. And, when it comes to keeping abreast of internal and external policy changes and assessing their impact, again, we'll count on you to deliver.
You’ll need proven relevant experience gained working in a fundraising department with different income streams where you mentored and coached non-technical staff on data related topics. We’ll also be looking for a good understanding of fundraising guidance bodies, including the Direct Marketing Association, Institute of Fundraising and Institute of Marketing. Used to managing complex projects with cross-team deliverables, you’re also adept at carrying out audit reviews and creating new processes that result in better experiences for supporters and/or internal staff or cost savings. What’s more, you’re a strategic thinker with highly developed analytical, judgment and problem-solving skills and the ability to manage change and prioritise your work to meet tight deadlines.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
For further information about the role and the benefits of working for Shelter please visit our website.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
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