Social Care Services Manager

Four Square
Competitive salary
29 Mar 2018
29 Apr 2018
Full Time
Contract Type
  • High profile role promoting and developing Four Square's social care services
  • Work closely with commissioners and stakeholders to develop services & projects

About Our Client

In helping thousands of homeless and other vulnerable people over more than 35 years, Four Square's work is based on a commitment to the aims and principles they see as fundamental to their purpose of... Preventing Homelessness and promoting inclusion.

Four Square providing the following services:-

  • 1. Accommodation and Support:- 2 hostels along with 18 training flats providing a safe and secure place for young for young people (16-25) total of 40 bed spaces plus a 20 bedded Domestic Abuse Refuge
  • 2. Advice and Advocacy, offering Visiting support to tenants in their own homes (WISH) along with advice and advocacy service EHAP (Edinburgh Housing Advice Partnership) to residents and tenants , with the aim of helping people avoid homelessness
  • 3. Learning and Employability, Four Square's Springboard and Connected learning and employability services provide a broad range of skills development opportunities, work focused accredited and non-accredited training and employability support across the age ranges
  • 4. Enterprise and Sustainability, since 1993 Edinburgh Furniture initiative has been helping homeless people turn a house into a place they can call home. 2 EFI superstores selling quality second hand furniture. Prison canteen in HMP Edinburgh

Run by Heather Arni CEO previously shortlisted for the Ernst & Young Entrepreneur of the Year Awards 2016.

Job Description

Governance and Strategy

  • Contribute to the strategic direction of the organisation as an active member of the Senior Management Team (SMT) working closely with the Chief Executive, Board and its committees.
  • Monitor, evaluate and review practice to ensure Four Square is working to the highest standards.

As part of SMT, create and respond to opportunities for growth by:

  • Building effective relationships with commissioners and other funders; developing effective partnerships with other agencies, identifying tendering/funding opportunities and developing bids/proposals, ensuring that Four Square sustains a high profile in external business and partnership activity with Third Sector Organisations and City of Edinburgh Council.

Service Delivery

  • Maximise opportunities to increase Four Square's quality profile with all external organisations in order to promote and expand the business base.
  • Ensure that Four Square is conforming, complying and delivering on standards set by commissioning and regulatory bodies.
  • Review and maintain operational procedures to ensure the organisation meets its agreed strategic objectives, and is adhering to policy.
  • Establish and maintain appropriate performance measures and indicators which enable Four Square to produce evidence of its operational achievements against set targets.
  • Monitor service standards and prepare reports on performance as required.
  • Undertake reviews of each Social Care service area to ensure Four Square's policies, best practice and changing needs of the services are always met.
  • Work closely with the local authority to ensure positive reviews are undertaken.
  • Contribute to effective client engagement in service delivery, development and monitoring/auditing to ensure our services are provided appropriately to clients' developing needs.

People Management

  • Lead, manage and motivate by leading, managing and inspiring teams of Service Managers/Team Leaders/Coordinators using a participative style as the norm, ensuring a culture is developed and sustained within the organisation that is conducive to team work, continuous improvement and learning.
  • Coaching direct reports in an appropriate leadership and management technique to ensure required culture is embedded.
  • Ensure that all communication channels are open, and that information flows up, down and across your area of responsibility.
  • Ensure the appropriate application and adherence to organisational policy and procedure.
  • Agree and monitor performance targets for direct reports, and challenge and deal with non-performance.
  • Participate in recruitment processes as required.
  • Leading on major change issues undertaking appropriate consultation activities, and implementing change where required in a timely and effective manner.
  • Take an active part in the on-call system which operates across the Social Care services.


  • Liaise with the Finance Manager to monitor, understand, and challenge financial results.
  • Ensure efficiency saving strategies are devised and implemented where necessary.
  • Assist the Chief Executive in the formulation of performance management measures.

The Successful Applicant

Managing People

  • Planning, allocating and evaluating work carried out by teams, individuals and self.
  • Displays high level leadership skills.

Managing Finance

  • Recommending, monitoring and controlling the use of resources.
  • Understanding of the funding environment.

Professionalism / Quality

  • Conduct which reflects positively on the organisation.

Problem solving and Decision making

  • Seeks, organises and evaluates information for action.

Strategic Management

  • Formulating strategy and translating into practical plans, considering the wider impact and implications of decisions made.

Interpersonal Skills

  • Building relationships and motivating people through an open, honest and strong approach.

Managing Service Delivery and Service Development

  • Maintains, improves and develops the service and contributes to the implementation of change.


  • Educated to degree level in Social Work or Health or with equivalent relevant professional and/or managerial qualification. SVQ level 4/5 ideally with RMA (Registered Managers Award)
  • Will need to hold SSSC Registration along with Care Inspectorate

Intermediate IT Competency

  • The ability to create Word and/or Excel documents for external bodies, (e.g. letters, reports and/or spreadsheet graphs).


  • A demonstrable record of achievement in a complex social enterprise, charity or public sector organisation, ideally within the Homelessness Sector.
  • Strong business management and financial skills demonstrated through a track record of successful business planning, income generation and budget management.
  • Strong leadership and team building skills with a track record of providing direction and leadership in a way that nurtures talent, inspires confidence and commitment and encourages ideas, innovation and initiative from others.
  • A strong track record of valuing and engaging people who use services at all levels of an organisation's work.

What's on Offer

Competitive salary



Ref Code: MPSZ13907956Z

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