Information & Signposting Officer
Salary: £22,000 to £25,000 per annum pro rata, plus pension.
Location: Feering, Essex
Job Type: Permanent. 21 hours (3 days) with flexibility of some additional days when required.
Information and Signposting Officer
The main aim of the Information and Signposting Service is help people to understand, navigate and access health and social care services in Essex. We want to provide a service that is accessible, person-centred and responsive to the sometimes complex needs of individuals. We believe that this will help improve people’s experiences of health and social care services in Essex. In addition, the service will enable us to gather vital information about people’s experiences of health and social care, and so provide evidence of what is good – and what is not so good – about services in Essex.
The post holder will be comfortable working with the public, and be an engaging and effective communicator, with good verbal, active listening and written skills. You will be solution focussed, and able to show judgement and discretion when dealing with individuals. You will also have a high regard for the sensitivities of working within health and social care. You will be capable of building effective relationships with comparable professionals within other organisations, and be committed to advancing the interests of patients, service users and the public within the changing landscape of health and social care.
You will also be enthusiastic about working within a small and ambitious team, with a demonstrable regard for the values and principles of Healthwatch Essex and a willingness to work flexibly to achieve the organisation’s strategic objectives.
Full details of the role, including a full job description, person specification and application form can be found on the vacancies section of the Healthwatch Essex website