Service Administrator- North

North West England
£20,503 per annum gross (£14,281 actual gross per annum)
12 Mar 2018
12 Apr 2018
Part Time
Contract Type

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Service Administrator - North

£20,503 per annum gross (£14,281 actual gross per annum)

Flexible - North Region

25 hours and 15 minutes


Job Ref – 18\040

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

We are looking for looking for someone with an excellent understanding of the voluntary sector and experience in service administration to support our team of managers. 

The Service Administrator provides administrative and organisational support to the designated Witness Service management team of a specific region, in accordance with Citizens Advice’s national standards and local policies and procedures.

This role will be responsible for general service administrative tasks as well as collating service delivery and financial reports.  The SA will support the management team in meetings, take minutes when required, manage the ordering of stationery and plan events. They will support the outreach team to facilitate the coordination of venue risk assessments and/ or support the process of agreeing venues through administrative support.

We are seeking candidates with experience in service administration, you’ll have excellent written communications skills and be computer literate. The ability to build good working relationships is pivotal to this role as you’ll be liaising with multiple managers within dispersed locations as well as occasional service user or stakeholders. You must have good organisational skills and be a real team player.

This role may include occasional travel.

For more information and to apply, please click the apply button. 

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under represented in our workforce.

Closing Date: 25th March 2018

Interview Date: Either 6th or 9th April 2018