British Heart Foundation

Operations Assistant

Up to £19000 per annum + benefits
12 Mar 2018
25 Mar 2018
4210 (500020)
Full Time
Contract Type
For over 50 years our research has saved lives. We've broken new ground, revolutionised treatments and transformed care. But heart and circulatory disease still kills one in four people in the UK. That's why we need you.

About the role

We are recruiting for an Operations Assistant to provide excellent administrative support for new and existing volunteers, fundraisers and fundraising events and activities for the British Heart Foundation (BHF).

Acting as a contact for fundraising and event enquiries and activities, you'll provide a high level of customer service delivered through inbound, outbound and fulfilment administrative activity (telephony, postal, fax, email, and web based) to BHF Volunteers, Fundraising colleagues and external suppliers.

You will contribute to the continuous development of activities, systems and processes relating to all aspects of fundraising, event administration and financial processing.

About you

The successful candidate will have excellent customer service and communication skills. You'll be able to communicate and liaise with many individuals daily in a professional manner ensuring they are provided with the correct information.

You will be a strong administrator with excellent written and verbal communication skills. Highly efficient and organised, you will have strong time management skills. With previous experience of developing strong working relationships you'll ensure that information and knowledge is shared amongst the team to ensure we provide a world class service.

Experienced at handling sometimes challenging communications in a professional, confident and empathetic manner, whilst also recognising when to escalate queries you will have a strong commitment to providing excellent customer service. You will be resilient, able to meet deadlines, solve problems and manage workload in a timely manner.

You will be able to personally maintain and develop own performance and contribute to the performance of the wider Operations Team to meet or exceed agreed targets, service levels and BHF strategies / policies.
How to apply

To apply for this role please click through to our website for further details. Our process involves submitting your CV and supporting statement which should outline your interest and explain how you meet the role's criteria.

Interviews will be held at our office in Sheldon, Birmingham between 10-12 April 2018.

British Heart Foundation recognises and respects the value and diversity of all.

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