IT Support Officer - Part Time

Harris Hill
£14 per hour
08 Mar 2018
05 Apr 2018
James Etheridge
Part Time
Contract Type

Temporary, Part-Time, IT Support Officer (3 days per week, 6 months) 

I'm searching for a temporary IT Support Officer to work three days a week for a central London homelessness charity. Reporting to the Information Systems Manager, you will be the main point of contact for 80+ staff and volunteers when they have problems with their computers or phones. This is an excellent opportunity to work for an established charity. 

Role outine:

  • Assist managers, staff and volunteers with computer problems and answer their questions.
  • Troubleshoot issues in person and on the phone.
  • Provide support for workstations, laptops, Mitel phones, iOS mobile phones, and printers at two closely-located buildings.
  • Log all user requests to Help Desk system.
  • Escalate issues if required.
  • Raise user awareness of best practice IT use and cybersecurity.

Someone who can:

  • methodically troubleshoot and fix basic hardware and software issues
  • take personal ownership of tasks assigned to them
  • build good working relationships with colleagues
  • comfortable working on their own initiative

Essential Knowledge:

  • Windows 7
  • Microsoft Office 2010
  • Active Directory
  • Microsoft Exchange 2013

Closing date for applications: 19th March 2018
Interviews planned for: 22nd March 2018

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