Head of Donor Care
Our client is seeking an exceptional individual with strong leadership skills for the newly created position of Head of Donor Care. The post-holder will drive an ambitious step change in donor acquisition and donor experience, embedding a culture of innovation, business process, responsiveness and ambitious growth within the Charity.
Our client is the independent, registered Charity that raises funds to support Cambridge University Hospitals comprising Addenbrooke’s and the Rosie Hospitals. Every year, half a million patients from all over the UK and the world along with their families pass through the doors of the Cambridge University Hospitals. These are individuals whose lives are often profoundly affected by their experience and who are keen to engage with and support the work of the Hospitals through the Charity. The Head of Donor Care will play a key part in the development of a ground-breaking strategy to build a grateful patients programme, the first of its kind in the UK.
Leading a team of eight, and reporting to the Director of Fundraising, the Head of Donor Care will be responsible for developing and implementing a new acquisition strategy to proactively ‘recruit’ patients and loved ones to support the Charity, revolutionising and re-engineering the existing donor care processes. S/he will lead on the fundraising and stewardship strategy for all of the organisation’s fundraisers and donors giving up to £10k and develop a loyal supporter base through systems-driven operations.
The successful candidate will have extensive experience of developing customer-focused and/or donor care programmes, proven management and/or relationship management experience at a senior, strategic level and commercial acumen as well as a strong understanding of business processes. Applications from candidates from the commercial sector whose experience meets these criteria are also welcomed.
This is a unique opportunity that has the potential to revolutionise donor care and stewardship in the broader not-for-profit sector, and deliver real and meaningful growth for the Charity.
For further information, including details of how to apply, please click the 'Apply' button. You will be redirected to the Execucare website.
Execucare is a recruitment and executive search company working in the not-for-profit sector.
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