Database and Supporter Care Officer (Part Time)
I'm currently looking for a Database and Supporter Care officer for long-term, part time, temp role for a fantastic charity based near Richmond.
You will ensure that the database is kept up to date at all times and provide analysis and reports to support the delivery of fundraising activity from individuals, groups and partnerships. You will be responsible for continuing to improve data quality through fundraising and communications team training, data clean up and completing any additional data projects as they emerge. You will be responsible for executing data selections. You will work with finance to ensure accurate reconciliation of fundraising and finance records. You will have experience and a good knowledge of Raisers Edge, a high degree of accuracy and attention to detail.
Responsible for delivering effective database support in a calm, professional and organised way that increases the capacity of the department. Working with the Finance department to ensure all donor records and transactions are up to date and correct on the CRM system.
Database support: Raisers Edge
To reconcile Fundraising and Finance records on a monthly and annual basis, and work closely with the Finance manager to ensure this process is accurate and to deadline
To implement the new Raisers Edge NXT features across the fundraising and communications department, which includes Online Express
To be responsible for ensuring the accuracy of all data on Raisers Edge and to assist with data entry
To be the first point of contact and to support fundraising and communications team with custom reports and queries
To provide training and supervise volunteers with data entry
To develop, manipulate and deliver accurate data selections with the Individual Giving Manager for mailings
To provide regular reports and queries from Raisers Edge, analysis and team KPIs.
To automate and maintain up to date mail merge thank you letters
To submit all gift aid claims in a timely manner and to work with the Individual Giving Manager to increase gift aid income
To undertake regular data cleansing to ensure the data is robust and accurate.
To be aware of legal responsibilities particularly around Data protection, Gift Aid and fundraising regulations.
To answer the supporter care phone line and respond to general fundraising email enquiries; including dealing with requests for information and take donation details over the phone to process.
To log all complaints received by the Charity and where possible complaint resolution.
Please get in touch if you are interested: firstname.lastname@example.org 02078207312