Customer And Member Support Officer

1 day left

Harris Hill
£25k per year
20 Feb 2018
20 Mar 2018
Shweta Prabhakar
Full Time
Contract Type

A Charity based in London is looking for a Customer and Member Support Officers X2. The successful candidate will be supporting the customers throughout their journey with the charity to become loyal and engaged members. You are responsible for helping charities to access the most relevant resources that the charity has to offer and to support the organisation by being the eyes and ears of our members.

Key responsibilities

  • Be the focal point of customer needs, directing them to relevant products and services
  • Monitor and manage the ‘info’, ‘mail’, ‘membership’, ‘events’ and general e- mail accounts
  • Maintain a customer support presence at the charities and other events where required, replicating the support currently given by phone or e-mail
  • Provide a first-line support service, either by phone, e-mail or in person, by responding to requests for information from members and non-members within agreed timescales
  • Process new member applications, ensuring that all data is entered correctly and ensure that all relevant member information has been sent out
  • Record member renewal data received by phone, e-mail or post on SAP B1 and create any relevant sales orders
  • Provide pre and post event administration, including production of delegate lists, badges, attendance records and evaluations
  • Ensure that the organisation and contact details held on SAP B1 are maintained accurately including data relating to Special Interest Groups or Forums

In order to apply you should have the following skills and experience:

  • Experience of using CRM Systems
  • Experience of working in a customer services environment
  • Excellent verbal and written communication skills
  • Highly numerate and meticulous Ability to use Excel to a good standard Good administration skills
  • Excellent interpersonal skills

If you have the stated requirements then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information.

Closing date:  20th March 2018

Please note that applications will be reviewed prior to the closing date and early applications are in encouraged.

Apply for Customer And Member Support Officer

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on Third Sector Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs