British Heart Foundation

Retail Application Services Analyst

Up to £30000 per annum + benefits
12 Dec 2017
09 Jan 2018
3608 (200051)
Full Time
Contract Type
Since 1961, our research has transformed the way we prevent, diagnose and treat heart disease. And we've saved countless lives along the way. That's what keeps us going.

About the role

We have an exciting new opportunity in our Information Technology team for a Retail Application Services Analyst to form part of a customer focused team that delivers excellent first class retail applications support to over 750 BHF stores and Retail Head Office functions.

Working within the ITIL framework you'll drive the continued improvement of services to ensure agreed SLA's are adhered to. Ensuring stock levels of any related hardware and licenses are maintained to deliver effective support without any adverse impact of supplier lead times.

About you

The successful candidate will have technical knowledge and practical experience of Microsoft operating systems (desktop and server), Active Directory Administration, LAN/WAN, WiFi, MS Office suite of Applications (2010 and above) and Monitoring Tools.

You'll be experienced as working as part of a Support Team, supporting remote sites. With the ability to work in team of multi skilled/multi levelled staff you'll have excellent communication skills able to build strong relationships with key stakeholders across the country.

You'll have the ability to remain calm under pressure, ensuring key deadlines are met and will be a team player with the ability to encourage others to achieve our aims.

For 1 weekend in 4, the successful candidate will provide escalation services to the IT service desk on all retail application issues.

How to apply

To apply for this role please click through to our website for further details. Our process involves submitting your CV and supporting statement, which should outline your interest and explain how you meet the roles criteria.

Please note this is a fixed term contract for 12 months.

British Heart Foundation recognises and respects the value and diversity of all.

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