The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers.
Up to FTE £25,397 or pro rata of £8,237 p.a. (depending on experience) + pension (if eligible)
Based at Witham with travel to our Braintree site
Part time, 12 hpw
We require an enthusiastic and fully-qualified money adviser to work as part of our money advice team and to provide effective, efficient debt advice within the aims, policies and principles of our Citizens Advice service.
Acting as a resource for our bureau’s generalist advisers, your remit will include the provision of casework covering the full range of money advice, and you will act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning third parties as appropriate.
You will be a meticulous individual, especially when maintaining case records for continuity of casework, and you’ll assist with research and campaigns work by providing information about clients’ circumstances. You will also be very well informed with regards to legislative, case law and policy changes relating to debt and benefits, and you’ll be expected to use your knowledge and influence internally by mentor trainee money advisers.
To be considered for the post, you will be self-driven with the ability to prioritise your own work, meet deadlines and manage your own caseload autonomously. A strong communicator across all media, you will boast effective writing skills, and be adept in the areas of negotiation, representing and preparing reviews, reports and correspondence.
Please email firstname.lastname@example.org for an application pack.
For informal discussion please contact Liz Bramhill, Operations Manager on 01376 515235
Closing date: 5pm Friday 3 November 2017
Interviews: Wednesday 15 November 2017