Enforcement Officer / Income Officer

Bolton, Greater Manchester
£21,626-£27,496 + ECU
10 Oct 2017
20 Oct 2017
Finance & Legal
Full Time
Contract Type

Enforcement Officer / Income Officer 
£21,626-£27,496 + ECU
35 hours per week
Fixed Term Contract (12 months)

Our client is a leading housing provider in the Greater Manchester area providing housing and management services to over 7,500 households.

They want all their colleagues to really enjoy working there, to value and respect their colleagues, and to treat people as they would like to be treated - with dignity and respect. They pay good salaries and train and develop their colleagues, because they want to attract and retain the best people.

They are currently looking to recruit an Enforcement Officer to maximise income to the Association, to give advice to customers on budgeting and rent payments and to ensure prompt and comprehensive resolution of arrears cases for both current and former customers. The Enforcement Officer will use a computer system to monitor all rent accounts in arrears. You will identify levels of debt and commence appropriate action, visit customers in high level arrears and carry out in depth interviews, to include advice on benefits and budgeting. The Enforcement Officer will also prepare County Court applications and attend Court to present cases on behalf of the Association and may be required to stand in for the Income Manager.

The successful candidate will have experience of debt control, welfare benefits, housing legislation and attending Court. You must have an excellent telephone manner and an ability to deal with people in extreme situations on a personal level and the ability to explain complex benefit and Court processes to customers is essential.

Due to the nature of this role, you are required to have a full driving licence and access to a car for business purposes.

If you have the necessary skills required for this role, they would love to hear from you.
Closing date: 20th October 2017
Interview date: W/C 30th October 2017

Income management / Income maximisation / Income / Rent arrears / Rent payments / Debt management / Benefits /