Business Improvement Analyst

Watford, Hertfordshire
£27,950 - £34,000 & Excellent Benefits
10 Oct 2017
24 Oct 2017
Full Time
Contract Type

Business Improvement Analyst
Location: Watford
Salary: £27,950 - £34,000 & Excellent Benefits
Closing Date: Tuesday 24th October 2017

Our client has a fantastic opportunity for an experienced Business Improvement Analyst to join the IT and innovation department.

Working as part of the overall business improvement programme you will build strong relationships with internal and external stakeholders and map out As-Is and To-Be processes.

Key responsibilities will include but are not limited to:

Supporting all areas of the business in conducting process reviews and implementing an improvement lifecycle
Implementing benchmarking procedures and produce key performance indicators.
Develop a robust reporting repository to centralise business intelligence reporting.
Analyse and prepare corporate and operational reports and provide a centralised dashboard
To take ownership and responsibility of the feedback process to ensure regulatory compliance is upheld.
Provide proactive recommendations for service process improvements mapping to the customer journey.
Proactively research opportunities, good practice and challenges based on changes within the sector and suggest improved ways of working

Knowledge and skills required:
Strong background in business analysis and process improvement roles
Have strong data analysis skills and proficiency in using Business Objects, SQL Reporting Services, MS Excel, other MI reporting tools and KPI metrics.
Must have good oral and written communication skills, the ability to liaise with all relevant stakeholders.
Good knowledge of business process analysis, requirements gathering and improvements
Ability to analyse complex systems data to provide improvements to data validity and cross system integration

Desirable skills
Understanding of SQL management studio
Experience with ETL and SSIS
Knowledge of the Orchard Housing Management System

Business Improvement / Analyst / Manager / IT / Information Technology / ICT / Improvement Lifecycle / KPI / Key Performance Indicators / Business Intelligence / BI / Dashboard / Process Improvement / Service Improvement / Continuous Improvement / Data Analysis / Business Objects / BO / MI / Management Information / SQL / ETL / SSIS / Orchard / Housing Management System