Supporter Care/Administraton Officer

Recruiter
Location
London
Salary
£12 - 14 per hour
Posted
06 Oct 2017
Closes
03 Nov 2017
Ref
HQ00035411
Contact
Sekai Lindsay
Function
Administration
Sector
Education
Hours
Full Time
Contract Type
Temporary

I am currently looking for an experienced Supporter Care/Administration Officer. You will have an understanding of/and experience in creating supporter journeys and understand the principles of excellent donor care!
Main duties:
Act as the first point of contact for the organisations current and potential supporters communicating by telephone, email or letter
Process all income via various channels (Direct Debits, Standing Orders, Payroll Giving, etc.) and update the fundraising database on a monthly basis
Ensure that finance figures match database figures each month - identify and problem solve any issues
Communicate with supporters in an engaging manner - through letters/phone calls/emails
Maintain accurate records by ensuring that all correspondence and contacts are recorded on the charity's CRM database
Wrap up Standing Order project, including providing an analysis
Wrap up Supporter Magazine results, including providing an analysis
Assist the Head of Fundraising with legacy administration
Assist with updating fundraising letters
Salesforce experience desirable
If you have the above skills and experience and are interested in this role please apply online of contact Sekai today!

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