Learning & Development Specialist - Trainer

London (Greater), National, mainland Europe
Salary element of £35-40K, plus additional benefits, plus Bonus
29 Sep 2017
29 Oct 2017
Full Time
Contract Type

Learning & Development Specialist - Trainer

Job Purpose:         To develop & deliver superb learning interventions  


1.       Promote LEVELheaded and its services

  • Know what we’re doing - keep abreast of what clients other colleagues are working with, and the projects of training they are delivering
  • Know what clients are doing – keep abreast of developments in the sector and within individual client organisations
  • Know what’s happening in Learning & Development – keep abreast of developments in our profession, including literature, models, theories etc
  • Use LinkedIn, and other agreed technologies, to make connections with people within the client sector
  • Visit current and prospective clients
  • Follow up enquiries quickly
  • Broaden relationships with client organisations to include colleagues

2.   Develop learning interventions for client organisations

e.g. Leadership & management; Team building; Managing performance; Problem solving; Decision making; Conflict management; Managing poor behaviour; Support and supervision

Make agreements to provide in-house training:

  • Liaise with clients to ensure clarity on the purpose, objectives and content of the training intervention
  • make provisional agreements (participants, numbers, content, duration, dates, times, fees, venue) with client
  • draft and submit proposed programme(s) with clear objectives designed to meet the training need
  • amend proposal as necessary in discussion with the client
  • issue a letter of agreement to the client

3.   Deliver learning interventions for client organisations

  • design and develop the course
  • produce handout packs, training aids and other materials, develop exercises
  • set up the training room
  • lead (facilitate/ train) the course
  • invoice the client
  • evaluate and follow up the course with the client

4.   Administration

  • Keep up to date and on top of the administrative requirements of the job:
  • Shared calendar
  • Use of Skype for team communications
  • Travel & accommodation booking
  • Client contract letters, invoices and follow up
  • Create / use spreadsheets to track extended projects of work
  • Use and follow protocol for Company Credit Card
  • Commissioning of Role Players
  • Submit monthly/quarterly expense claims
  • Use Survey Monkey for evaluating interventions and reporting to colleagues and clients
  • Maintain our work flow / work pipeline system
  • Make up training packs
  • Liaise with printer for pack production & delivery
  • Report on those clients where you are the relationship manager
  • Monitor the organisational competitor you most admire
  • Ordering stationery/resources

5.   Organisational Development

  • Be an active contributor to LEVELheaded’s development
  • Look for, propose and deliver ways of developing our organisation – our products, our services and our ways of working
  • Prepare for and contribute to team meetings
  • Develop new resources e.g., handouts, activities, exercises, case studies,
  • Identify new sources for training resources
  • Make regular contributions to our website and LinkedIn page
  • co-ordinate with colleagues working with the same client and/or delivering the same kind of service
  • participate in and contribute to Team forums
  • share with other Team members previous experience, skills and up-to-date knowledge which may be relevant to the Team in providing its service       

6.   Colleague Support

  • Be ready to stand in for a colleague in the event of illness, holiday etc
  • Look for opportunities to support colleagues
  • Use Skype and text to chat (maintain our relationships)
  • Make yourself available as a sounding board for colleagues
  • Contribute to colleagues’ development by using them as a sounding board
  • Comment on colleagues’ proposals, programmes etc
  • Demonstrate commitment to LEVELheaded’s values
  • Contribute to the participative management of the organisation
  • Work within LEVELheaded’s policies and procedures
  • Work flexibly in line with LEVELheaded’s needs

7.   Self Development

  • Maintain performance in line with LEVELheaded’s competencies as listed in our probation and appraisal scheme
  • Develop and propose plans for your own development that align with LEVELheaded’s
  • Meet your personal development targets and objectives

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