Head of Donor Services
4 days left
- Contract Type
I am searching for a temporary Head of Donor Services for an immediately starting role in an international development charity.
Job Purpose: Responsible for ensuring that the donor experience of the charity supporters is enhanced, and at a par with the best in the sector.
Ensuring that the charity's CRM system is optimised and integrated with its financial and other systems.
To ensure the most effective, timely and accurate processing of data in to the donor database in accordance with best practice and GDPR.
To ensure that the charity's database is kept fully up-to-date with contacts added to the donors' database records such as beneficiaries' personal details, donor details, consents and other information, including that which may be covered by GDPR, are entered into the database with accuracy and the strictest confidentiality.
To ensure that all donations are processed in to the donor database.
Ensure that Donor Services staff are fully trained in Customer Service and Database practices as appropriate to be most effective and efficient.
Ensure donors and supporters receive the best customer service, including prompt acknowledgment of their donation by producing thank you letters and feedback reports.
Ensure all communications with donors are recorded on the database.
Ensure compliance of the organisations customer complaints procedure.
To ensure that the data is backed up and that regular checks are made to confirm this as well as GDPR compliance.
To compile reports to key stakeholders on appeals income to date, liaising with the fundraising teams, CEO and Chairman.
To ensure that Just Giving and other on-line donation fees are allocated to the appropriate appeal when received.
To reconcile and reference entries to the donor database to income on the bank accounts.
To develop with the Head of Finance auditable controls on the database
To provide ad hoc reports on donor giving based on Just Giving and other on-line giving.
To provide assistance where appropriate in the installation of new hardware and software.
If you are interested in this position, and have the relevant experience, please get in touch. 02078207312 email@example.com
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