Head of Product Innovation

London or Birmingham or Manchester or Newcastle or Exeter or Leeds
up to £50,000 pa + generous benefits (salary will be dependent upon skills and experience)
20 Sep 2017
18 Oct 2017
Ref 17/067
Full Time
Contract Type

If you see potential rather than problems, opportunities alongside challenges, assets rather than needs, and think great stories deserve to be told, so do we.

We are looking for a Head of Product Innovation who can use their expertise in service design and innovation to change the ways that funders support charities.  You will design and improve great funding products which are simple to access and focused on what matters most to the people and communities we serve.

About us

The Big Lottery Fund is the largest community funder in the UK.  We believe strong, vibrant communities are built and renewed by the people living in them. As a funder, we ask people what matters to them and focus on the skills and energy they bring to strengthen their communities.  We give money raised by National Lottery players back to the communities they live in.  Last year, we distributed more than £650 million to over 12,000 projects, supporting health, educational, environmental and charitable activities.

We are making changes to how we work in England to help us serve people and communities more effectively.  We aim to work with people flexibly and on their terms; working closer to communities; improving the ways we engage with communities digitally; and building new partnerships with other funders, charities and individuals.  We are responding to what we have heard from people and charities by simplifying and improving the funding and support that we offer. 

About the role

The Head of Product Innovation will be leading a team responsible for developing three funding products to enable grassroots community action across England; to provide long term funding and support to charities; and to enable people to work together and take joint action. 

Our ambition is to ensure that these products are really responsive to the needs of people and communities, and that we use user-centred design approaches to keep on improving them.

As Head of Product Innovation, you will be responsible for:

  • Developing, inspiring and leading a team of product development managers to lead on the development of our funding products: National Lottery Awards for All, Reaching Communities and partnerships funding
  • Setting up systems and enabling an organisational culture so we can improve these products based on service design standards, user feedback and ideas from our frontline staff
  • Taking decisions about future improvements and changes to our products and ensuring these are implemented effectively, in line with the long term vision and key requirements for each of these products


The location will be flexible – based from one of our six office hubs which are in London, Birmingham, Newcastle, Leeds, Manchester and Exeter.  You will be spending time working with our local and central grant making teams across England and with colleagues managing our funding in Scotland, Wales and Northern Ireland, so there will be regular travel across England and the UK.

About you

We’re looking for someone who is passionate about making a difference through our funding, with empathy for the communities we serve. You will be excited by the opportunity of developing our culture, systems and people so that we put our users first in everything we do.  You will have significant experience of developing new products using a user led service design approach. You will also have experience of building and leading teams and driving a high performance culture through your ability to coach, inspire, and empower people.

You will have experience of making improvements to products post-launch in line with feedback and insights from customers and frontline staff.  Your ability to build and maintain excellent relationships with a range of senior level internal and external stakeholders will be second to none, and you will be a confident communicator, comfortable in all environments.

We are a values-driven organisation where our staff care passionately about making a difference to people and communities and advancing equalities.  We are looking for talented people who share these values, who want to learn and grow and enable others to do so.  Above all, we’re looking for someone who wants to be part of changing the ways that funders support charities so that funding and support is responsive and rooted in what matters to communities.


We also offer a wide range of generous benefits including company pension scheme, generous holidays, flexible working, childcare vouchers, season ticket and cycle to work loans.

About applying

To apply online and further details about the role, our application process, the Fund’s work, and our range of excellent benefits, please visit www.biglotteryfund.org.uk/jobs 

Closing date: 18 October 2017 (11.59pm)

Interview date: Week commencing 23 October 2017 in London

If you would like an informal discussion about the role, please contact Dan Paskins, Senior Head of Development on dan.paskins@biglotteryfund.org.uk

We are an equal opportunities employer. We positively welcome applications from people with a disability who are under-represented in our workforce.

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