A large social welfare focused organisation is seeking a Quality Manager to join their Head of department to ensure business improvement across the organisation.
The successful candidate will manage the day to day complaints process, undertaking investigations when required.
Main duties for the Quality Manager:
Line manage and develop one member of staff
Provide operational day to day management of the complaints process
Investigate and analyse complaints
Design and develop conduct surveys
Write evaluation reports incorporating robust analysis of results and trends
Support the application of macro level learning from all forms of evaluation
Conduct quality or process review as agreed with Head of Department
Review and analyse themes of complaints and make recommendations on business improvement
Manage administration of policy reviews
Essential criteria for the Quality Manager:
Knowledge around CQC standards
Previous experience of performance improvement
Understanding of good practice within a social welfare setting
Experience of managing a formal compliant process
Strong background within quality assurance
Previous experience of managing compliance
Excellent stakeholder management skills
Strong communication skills, both verbal and written
To apply for this Quality Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 62546CH. All applicants must be eligible to work in the UK.