Supporter Care Officer

North London
£26848 per annum
14 Sep 2017
20 Sep 2017
Full Time
Contract Type

Do you have excellent database and gift processing skills within a supporter care environment?

Are you immediately available and looking for a fixed-term contract? If so, we have an exciting opportunity for you!

We are delighted to be working with an inspiring charity supporting people with a medical condition affecting the joints.

The purpose of this important and exciting supporter role is to deliver engaging relationships between the charity and its supporters ensuring excellent customer service at all times. You will play a pivotal role within gift processing and bank reconciliations, including batching and coding, and checking and scanning Gift Aid declarations as well as adding direct debit mandates. You will be responsible for updating and amending supporter and member information as well as responding to all donor queries including thank you calls and e-mails. In addition you will have the opportunity to develop and implement new processes relating to supporter and customer responses.

To be considered for this role it is essential to have demonstrable gift processing and supporter care experience with the ability to engage and communicate with supporters. You are required to have strong database skills including processing Gift Aid, and will have exceptional customer care skills. Excellent attention to detail is required for this role with the ability to write clear and engaging communications to supporters.

Interviews are taking place on 21st and 22nd September with an immediate start.

A full job description will be provided to candidates short-listed by Prospectus.

Please apply with a Word Document copy of your CV. Cover letters will be required at short-listing stage.

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