Information & Signposting Officer
Information and Signposting Officer
Salary: £22-25,000 per annum, plus pension arrangements
Location: Feering, Essex
Healthwatch Essex is an award-winning charity that aims to be ‘an independent voice for the people of Essex, helping to shape and improve local health and social care services’. As a young and innovative organisation, with powers and responsibilities set in law, we have a vital role to play in helping to change the future of health and social care.
As Information and Signposting Officer you will provide an Information Service to help people to understand, navigate and access health and care services in Essex, as well as gathering people’s experiences to help improve local services. We know that people often struggle to access the support and information they need and that the pressure on health and care services is increasing. Each month we receive hundreds of enquiries about topics including GP registration, accessing social care, hospital discharge, making a complaint and finding local community or advocacy services. As an independent and confidential service, we listen to people’s experiences and provide information about their next steps and the choices available to them.
The post holder will be comfortable working with the public, and be an engaging and effective communicator, with good verbal, active listening and written skills. They will be solution focused, and able to show a high-level of judgement and discretion when dealing with individuals. They will also have a high regard for the sensitivities of working within health and social care and will be capable of building effective relationships with comparable professionals within other organisations, and be committed to advancing the interests of patients, service users and the public within the changing landscape of health and social care.
Full details of the role, including a full job description and person specification, application form and Equal Opportunities form can be found below. Please complete the application and Equal Opportunities form and send to email@example.com.
Closing date for applications: 5.30pm on Friday 6th October