User Experience Designer/ Researcher
Contract type: Fixed Term, 6 months
35 hours per week
Salary: £38-40k per annum
About the role
We are looking for a UX Designer/Researcher to help us redesign how we ask for feedback across our different services and how we use that to make changes and improvements to them.
You'll work closely with a Digital Delivery Manager, the Innovation and Insight team, staff and volunteers from our different services and our service users.
Initially you'll lead the research of a discovery phase to understand what the users of our services experiences look like, how those experiences can be improved and how asking for feedback fits into them. You'll visit our services, interview service users and frontline staff and volunteers and map out their experiences. As part of the alpha phase, you'll prototype different solutions and test those with real users. You'll use the results of this to inform the beta phase, where you'll work with the team to build a working version of a solution to test with users. You'll also look at the user experience for our volunteers and for staff using internal systems.
The British Red Cross is currently running a Digital Transformation Programme, which you'll be a key part of. The vision of this is to ensure there is a universal understanding and use of digital technology to provide the best possible experience for people in crisis, our supporters, volunteers and staff. We want to prioritise user need over organisational habit and transform into a culture in which digital is core to living out our values.
About the team
The role of UX Designer/Researcher sits within the Information and Digital Technology directorate.
The Information and Digital Technology (I&DT) function is responsible for the Technology - both IT and Digital - across the organisation. It has a budget of approximately 9 million pounds and many suppliers. Supplier management and a good handle on where and how project and BAU budget is being spent are critical to ensure that we are providing good value for money.
About the person
To excel in this role you must have following skills and experience:
- AA accessibility guidelines
- Agile experience
- A recent portfolio of work
- Sound experience of conducting user research
- Experience of creating and working with design patterns
- Hands on experience of the product lifecycle
- Experience of working with internal legacy systems/processes
- Experience of working with different teams and managing different requirements
- Good understanding of content and service design
Closing date for applications is 23:59 on the 20th of September with interviews to follow.
About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Up to 6% contributory pension
- Childcare vouchers
The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Refusing to ignore people in crisis