IT Senior Service and Change Coordinator

City of London
13 Sep 2017
26 Sep 2017
Full Time
Contract Type

IT Senior Service and Change Coordinator
Location: Moorgate, London
Contract type: Permanent
Hours per week: 35
Salary: Circa GBP 45,000 per annum DOE (including ILW)

We have a fantastic new opportunity for a Senior Service and Change Coordinator to join our IT and Service Delivery team in a pivotal role based at our UK head office.

About the role

As Senior Service and Change Coordinator you will be responsible for managing and coordinating the service performance and quality for all IT Services supported. You will also be responsible for change and release management activities, technical project management and quality and service improvements across the whole of the I&DT directorate.

About the team
Reporting to the Service Transition Manager, the role sits within the Information and Digital Technology (I&DT) function which is responsible for the Technology - both IT and Digital - across the organisation. It has a budget of approximately 9 million pounds and many suppliers. Supplier management and a good handle on where and how project and BAU budget is being spent are critical to ensure that we are providing good value for money.

About the person
A current IT professional with broad cross industry experience in a similar role and with an ITIL foundation qualification as a minimum, the successful candidate must have:

  • A proven track record of successfully managing IT Service Management tasks across technical teams of similar scale, complexity and based over a wide national demographic.
  • A track record of successfully coordinating or managing ITSM service activities.
  • Experience of Information Governance and Information Security best practice.
  • Customer service/ service desk training preferable.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/ Office 2010 and Outlook 2013/ Exchange.

Closing date for applications is 23:59 on the 27th of September with interviews to follow.

About the organisation

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts. Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills. We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:

  • 36 Days holiday (including Bank Holidays)
  • Up to 6% contributory pension
  • Childcare vouchers

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates.

This is to contribute to the breadth of experience we need to respond to people in crisis.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Refusing to ignore people in crisis

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