Service Desk Manager

EasyWeb NFP
circa £35k per annum
12 Sep 2017
22 Sep 2017
Candidate Services
Full Time
Contract Type
Service Desk Manager 

Their vision. They want to create a society free from problem debt. 

They won’t achieve it on their own, but by raising awareness of the issues surrounding debt in the UK and building on the vital work that they have done over the last 20 years, they will help to overcome the massive problems that debt presents in the 21st century. 

Position: Service Desk Manager 
Location: Leeds city centre 
Job Type: Full Time, Permanent 
Hours: 35 hours per week, Monday to Friday, 9am to 5pm 
Salary: circa £35k per annum 

Closing Date: 22nd September 2017 

About the role: 

Our client have an exciting opportunity for an experienced Service Desk Manager to join their IT Department within the UK's leading debt advice charity, providing a range of practical and effective services to help their clients get their finances back in shape and their lives back on track. 


- Managing a team of Service Desk Engineers 
- Setting objectives and targets, identifying training needs and completing monthly reviews and appraisals 
- Responsible for ensuring incidents / requests are resolved effectively and within the agreed SLA 
- Work to continuously improve service delivery and identifying areas for improvement within IT Service Desk 
- Ensuring ICT hardware is set up correctly and able to suit user requirements 
- Key Stakeholder management, monthly service level reporting 

About you: 

- Experience in managing and leading a team of 1st and 2nd line IT Support Engineers 
- Strong IT Support background and the ability to troubleshoot hardware / software issues if required 
- Track record in mentoring and developing teams whilst driving improved performance in line with SLA's 
- Strong communication skills and the ability to maintain a strong business and customer focus 
- IT (MCSE, MCITP, CCNA) qualification(s) 
- Minimum of ITIL practitioner level qualifications would be desirable 
- Experience of working in a regulated environment 

You may have experience of the following: Service Desk Manager, IT Support Manager, Support Team Leader, 1st Line Support, 2nd Line Support, Servicedesk Manager, Helpdesk Manager, Technical Support Manager, etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.