Deputy Manager

Kingston Upon Thames (City/Town), London (Greater)
Up to £25,000 per annum + benefits
07 Sep 2017
28 Sep 2017
Full Time
Contract Type

To apply for this position, we would encourage you to fill out the Application Form provided below, and submit it to

The Joel Community Trust (now registered as Joel Community Services as a Charitable Company Limited by Guarantee)  launched the 3 phase Joel Community project in November 2010. Aiming to put HOME back into homelessness we provide wholesome meals, friendship and shelter to people experiencing homelessness at the same time making long-term interventions through partnering with a long-established highly specialised charitable organisations.

We are Kingston's only permanent Night Shelter accepting male and female guests regardless of background, eligibility to funds, religion or race, we are for some the only opportunity for a safe place to sleep. Each year 75 regular volunteers are given an opportunity to make a difference in the community, we also partner with local schools, churches, businesses, community groups and resident's associations; In order to end the cycle of homelessness our guests need to reintegrate into the community.

Job Role Information

We are open to a job-sharing arrangement on a pro-rata basis

Contract Type: Permanent, subject to a probation period of six months.

Hours: 37 hours per week including regular evenings and some weekend or bank holiday work.

Annual leave: 20 days plus 8 days public holidays.

Period of notice:  2 weeks.

Pension:  Joel Community Services offers a workplace pension which staff are eligible to join during their first three months of employment.


Reporting to: Night Shelter Manager

Job Summary

  • Assist with the management of the day to day operational activity of a (currently) 17 bed night shelter fully staffed by volunteers, under the direction and guidance of the Night Shelter Manager.  This may involve covering some of the Night Shelter Manager’s duties at weekends and during planned or unplanned absences.
  • As directed by the Night Shelter Manager, support the community of people who are experiencing homelessness, encouraging each person to take steps on their journey back into independent accommodation.
  • Under the oversight of the Night Shelter Manager, take the lead on the recruitment, training and deployment of the shelter volunteers, with particular regard to their organisation, development and motivation.
  • Be responsible for the shift planning rota, check of volunteers’ protocol returns and safeguarding requirements.
  • Support the Night Shelter Manager in maintaining an appropriate level of behaviour in the shelter, but not to undertake disciplinary action or consequence management unless mutually agreed.
  • To be on call for certain periods in the week.
  • Undertake any other reasonable activity at the behest of the Night Shelter Manager.

A performance plan will be agreed with you periodically to describe the priorities and outcomes expected for the period.

Key  Duties

Management of the night shelter.

  • Ensure policies and procedures are followed and recommend improvements.
  • Regularly attend the start and end of sessions (including some weekends) to ensure standards are maintained, support volunteers and, in particular, grow and maintain appropriate, supportive relationships with guests.
  • Oversee records of and implementation of safeguarding requirements.


  • Maintain an on going programme of recruitment, training and retention for volunteers.
  • Organise and maintain rotas for volunteers, liaising with volunteer shift leaders and individual volunteers.
  • Organise and run appropriate vetting and training for volunteers.
  • Manage a hub through the use of volunteer and statutory groups to offer creative opportunities for guests and past guests.

Guest Relationships

  • Create a safe and secure culture and environment for guests (and volunteers).
  • Encourage guests to take advantage of the physical, emotional and spiritual support that is available from partner organisations including St Peter’s Church.
  • Ensure that guests stay connected with their referring body, normally Kingston Churches Action on Homelessness (KCAH).

This is not a definitive list of tasks - it is designed to give an overall view of the job.  Joel Community Services is a small organisation and the post holder will be committed to the work of the organisation as a whole.  From time to time it may be necessary to step beyond these areas to support the organisation in its wider goals.

Person Specification

Knowledge, skills and experience

  • Excellent organisational skills, able to work under pressure, to prioritise and meet deadlines.
  • Strong understanding of homelessness issues as they affect individuals.
  • Skill and experience working with people who are disaffected and excluded from society.
  • Successful experience in engaging and managing volunteers.
  • Strong stakeholder management skills (communication, negotiation).
  • Previous experience working with people experiencing homelessness or other relevant disadvantaged groups, possibly in a residential environment will be an advantage.

    Personal attributes

  • Empathy with the needs of people experiencing homelessness and a desire to make a difference in individual lives.
  • Strong assertiveness and ability to deal with challenging situations.
  • High levels of self-motivation and confidence, using initiative appropriately.
  • Committed non-judgemental approach to the guests and to the various faith groups.
  • Engaging dynamically and confidently with volunteers and external stakeholders.
  • Commitment to equality and diversity and the Joel holistic approach to caring for the Night Shelter guests.

The applicant should be sympathetic to the values of the Christian faith. Joel Community Services works on the principles of Christian compassion and hope and we support people of any faith or none.

Joel Community Services is an Equal Opportunities Employer and reasonable adjustments will be made to accommodate people with disabilities.  No discrimination will be made in connection with any protected characteristic under the 2010 Equality Act.

Application submission by email

Closing Date: Thursday 28th September 5.00pm

Interviews: Tuesday 3rd October at the Joel Community Services Night Shelter

Start date: Negotiable but we are keen to fill the post as soon as possible

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