Service Delivery Coordinator
Service Delivery Coordinator
GBP 18,805 to 19,276, DOE per annum
About the role
This is a fantastic opportunity to join the British Red Cross Ambulance Support Team.
The successful candidate will co-ordinate a designated number of ambulance crews to enable and provide support to the staff and volunteers involved in delivering high quality care to patients, in partnership with the South East Coast Ambulance Service (SECAmb) NHS Foundation Trust across the Trust area. The post has a particular responsibility to provide administrative and practical support to the Ambulance Crews in Kent and Sussex and Surrey in support of the Ambulance Support Service Delivery Manager (SECAmb)
The successful candidate will:
- Provide support to the Ambulance Support Service Delivery Manager and Ambulance Crew Team Leaders
- The post is responsible for the day to day operation and deployment of the Red Cross Emergency Ambulances working under contract for SECAmb located within Kent and Sussex
- Working closely with the Service Delivery Manager, other Ambulance Support coordinators, Ambulance Crews and Area Logistics Team ensure that all operational ambulances are maintained at the highest standards.
About the team
Ambulance Support services are delivered under contract to NHS Ambulance Trusts and Ambulance Commissioners across the UK. In England, we provide urgent and emergency ambulance support to the North East, South Central, and South East Coast NHS Ambulance Trusts. In Wales, Scotland, Northern Ireland and the Isle of Man we provide Patient Transport Services under contract to local Health commissioners.
Our services are regulated by the Care Quality Commission (CQC) in England and we apply the same standards to our service delivery across the whole of the UK.
We have a fleet of approximately 80 vehicles of varying specifications and we are constantly reviewing these to ensure that they are current and meet the requirements of our services and service users. Our fleet and equipment is comparable with those deployed by NHS services and we have recently introduced bariatric patient transport capability in to our services in Northern Ireland and the North East of England.
Ambulance Support services are delivered by around 140 full-time employed staff and a further 80 casual staff trained to provide patient transport, urgent, or emergency ambulance services as required operating from 15 bases across the UK. Our services are directly managed by dedicated teams led by Service Delivery managers supported by Co-Ordinators and Team Leaders. A national leader ship team oversees our service performance, quality and development.
In addition to our contracted Ambulance Support services, the British Red Cross provides ad-hoc, short-notice ambulance support (for example, surge-capacity) through our volunteer ambulance crew managed by our Event First Aid services. We also offer supported hospital discharge services through our Independent Living services.
About the person
We are very interested in receiving applications from candidates who feel they meet the following criteria;
- Full manual driving licence, with a maximum of 3 points
- Knowledge of supervision
- A good working knowledge of spreadsheets, email, web-based and word processing software
- Fitness to carry out the moving handling of patients and equipment
- Ability to work on own initiative or under instruction from others
- Organisational skills - planning and monitoring own workload
- Experience of delivering high quality services to the public
- Caring attitude and sensitivity to others
- Recognise the implications of working within a charity and a voluntary organisation.
- Able to pass pre-employment medical checks
- Flexible approach to working hours and job demands
- Able to be on the On Call rota
- Fully participate in the Area 24 hour "On-Call"structure as appropriate, including taking part in a regular roster.
- Able to work and travel extensively throughout the Area on a regular basis as appropriate, and more widely in the UK as required
Closing date for applications is 23:59 on Thursday 5th October, with interviews to follow.
About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Up to 6% contributory pension
- Childcare vouchers
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.