Service Delivery Coordinator - Event First Aid

£18805 per annum
06 Sep 2017
20 Sep 2017
Full Time
Contract Type

Service Delivery Coordinator - Event First Aid
Location: Thurmaston, Leicestershire
Contract type: Permanent
35 hours per week
Salary: GBP 18,805 per annum

About the role

This role involves the leadership, development and management of all volunteers involved in service delivery for EFA, in their area. They will be responsible for the implementation of quality standards for service delivery volunteers to ensure service given at events provides the service user with the highest standard of care.

We are looking to recruit an Event First Aid (EFA) service delivery specialist. This individual will have a clear focus on the operational development of all British Red Cross, Event First Aid service delivery. The successful applicant will be leading service delivery by supporting volunteers and team leaders. To deliver the services by the EFA family of volunteers, and to reach of approximately 30,000+ service users at events.

About the team

Our Event First Aid and Ambulance Support services are crucial and growing activities for the British Red Cross. In both services we seek to grow our exposure and reputation with key partners in the event industry and statutory partners. Our EFA service is primarily volunteer delivered and focuses on where we can reach the most people and employ our skills the most effectively. This involves targeting our delivery with the larger event opportunities across the UK. This is a growth market and huge opportunity for us to become a leader in this field. Our Ambulance support work is primarily contract driven and based around agreements to provide a range of services from Patient Transport to front line ambulance support. In a similar way to EFA, we are looking to grow our contracted Ambulance Support work considerably over the coming years.

About the person

  • Leading people: Motivating, directing and supporting others to achieve the Red Cross vision, mission and strategy
  • Planning and managing projects and activities Business, finance and resource management
  • Excellent interpersonal and communication skills
  • Recruiting and selecting individuals including carrying out necessary checks
  • Managing and developing individuals
  • Successful delivery of volunteer management
  • Experienced in workforce planning
  • Ability to deliver and embed change
  • Must be able to travel within designated area of operations regularly.
  • Due to the nature of EFA operations, the post holder may be required to work evenings, weekends and bank holidays as required, to include assisting in the provision of an out of hours on-call structure.

Closing date for applications is 23:59 on the Wednesday 27th September, with interviews being held week commencing Monday 15th October.

About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)
  • Up to 6% contributory pension
  • Childcare vouchers

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Refusing to ignore people in crisis.