Helpline Supervisor (Evening Service)

Location
London
Salary
£19,396.00 per annum (actual)
Posted
04 Sep 2017
Closes
20 Sep 2017
Ref
00316271
Hours
Part Time
Contract Type
Permanent

Helpline Supervisor (Evening Service) 

Join our team, take on dementia 

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia. 

Position: Helpline Supervisor (Evening Service) 
Location: London 
Contract type: Permanent 
Hours: 21 per week; 12pm – 8pm Mondays, Tuesdays, Wednesdays. Occasional weekend cover with time off in lieu (approx. 1 day per month) 
Salary: £19,396.00 per annum (actual) 

Closing date: 20 September 2017 
Interview date: 26 September 2017 

About the role: 

The Society's National Dementia Helpline offers information, advice and emotional support to people affected by dementia. Our service responds to around 40,000 telephone, email and online enquiries every year and demand is growing. 

The service currently operates from 9:00am to 8:00pm, Monday to Wednesday, 9:00am to 5:00pm Thursday and Friday and 10:00am to 4:00pm Saturday and Sunday. 

About you: 

You will be responsible for supervising the Helpline service in the evenings, line managing helpline advisers and doing helpline shifts too. On a typical day you might be supporting an adviser with a safeguarding situation, working on a development project or answering enquiries by phone or email. It’s a varied role that would suit someone who is self-motivated and keen to develop their skills. You will also be expected to know or learn a wide range of health and social care and welfare rights information, and be able to explain this to enquirers in an accessible and empathetic way. 

Excellent written and spoken English skills are required for the role, along with a degree or equivalent qualification. You will be self-motivated, able to work calmly in a busy environment, and enjoy supervising a close-knit team. Above all, you must have a real commitment to providing a high quality information and support service to people affected by dementia. 

You will be joining a dedicated Helpline team and organisation that is growing to meet the needs of increasing numbers of people who are affected by dementia. 

Alzheimer’s Society is committed to equal opportunities. 

You may have experience of the following: Helpline Supervisor, Telephone Advice, Senior Helpline Adviser, Dementia Helpline, Customer Service, Charity, Third Sector, Not for Profit, etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.