Operations Manager

Victoria, London (Greater)
£37,000 to £39,000 per annum with beneftis
29 Aug 2017
29 Sep 2017
Full Time
Contract Type

We're looking to fill the new role of Operations Manager with a genius organizer and collaborator who has charity management experience.

The Forces in Mind Trust (FiMT) was established in 2011 with a £35 million endowment from the Big Lottery Fund to spend over a 20-year period on providing UK-wide support and advocacy for ex-Service personnel and their families to make a successful transition back to civilian life.  The Trust awards grants and commissions research to generate an evidence base to influence and underpin policy makers and service deliverers.  Having expanded our team (to 7) during our first 5 years, we now wish to apppoint an enthusiastic, talented and capable person to take responsibility for a myriad of operationally-focused tasks.

Job Details

Job Title:  FiMT Operations Manager

Location: Victoria, London

Status: Full time 37.5 hrs generally Monday - Friday 0900 - 1700

Salary: £37,000 - £39,000 per annum

Benefits: Group pension plan, interest-free season ticket loan, individual training budget,

death in service insurance, health screening, access to a cycle-to-work scheme

Holiday: 30 working days plus Public/Bank holidays

Reporting to:  Chief Executive

Overall Purpose

Reporting to the Chief Executive (CE), the Operations Manager (OM) is a member of the Senior Management Team with responsibility for the effective and efficient operation of the Trust and all associated supporting functions.

Role overview

The role of the OM is to ensure the delivery of effective and efficient operations of the Trust and all associated supporting functions, in conjunction with other members of the Executive Team (the Trust’s permanent staff), as well as the Financial Controller and other outsourced service providers.  The OM line manages the Executive Assistant and acts on behalf of the CE when required.  The successful applicant will have experience of working in charity management and be able to manage a large and broad portfolio of operationally-focused activities within a unique research Trust environment.

Role responsibilities

The OM will coordinate the activities of the Senior Management and Executive Teams and take charge of a number of key functional areas, including:


  • Ensure all regulatory requirements and best practice for Charity and Company Governance are met.

Resource management

  • Act as top-level Budget Manager, implement financial and procurement processes in consultation with Financial Controller, and monitor invesments, banking and the annual audit.

Knowledge management

  • Ensure the Trust maintains legal and effective information management across all systems and processes, including governance, development and operation of CRM system and the Trust’s website (in conjunction with the Communications Officer)

Office management

  • Act as security (physical and cyber), health and wellbeing, fire, and health and safety at work officer and in this role ensure all people, procedures and processes remain current, legal and effective

  • Provide advice to the CE on all human resource matters.

  • Act as primary contact with outsourced providers for pensions, human resources, health and safety at work and other staff benefits.

  • Maintain personnel Terms of Reference, Job Specifications, and Employment Contracts and the salary table.

Board/CE secretarial support

  • Provide all necessary support to Board members, Patron and Protector in conduct of their individual Trust work and support the CE in his role as Secretary to the Governance, and the Finance and Investment Committees.

Communications and influence

  • Coordinate or support the delivery of internal or external events and other activities in conjunction with members of the Executive Team.

General responsibilities as a member of the Executive Team

  • Contribute to the development and execution of FiMT’s Strategy and the Grants and Commissioning Plan.

  • Operate within the annual budget according to the financial plan and produce the required reports to inform the management accounts

  • Provide advice, support and guidance to the Board and Committees.

  • Conduct specific activities outwith the Operations team area as directed by the Chief Executive.

Occasional travel, site visits and overnight stays within the UK may be necessary.

Skills and Knowledge

[Guidance to applicants: when completing your application, you must demonstrate, fully but concisely, how you meet the criteria listed below:]

The successful candidate will be able to demonstrate experience and skills in all of the following aspects:

  • Charity management and governance.
  • Managing security, risk, finance and operational planning.
  • Able to work without supervision, and to work under pressure to meet right deadlines.
  • An organized approach to work, with a high level of accuracy and attention to detail.
  • Able to manage a diverse workload, including prioritising tasks, and delivering work to agreed deadlines.
  • Excellent ability to take the initiative.
  • Excellent communication skills, both verbal and written, together with a courteous, flexible and helpful manner with people at all levels.
  • Strong IT stills, with a working knowledge of Microsoft Office.
  • Able to produce numerically accurate work.
  • Excellent inter-personal skills, a good team worker, and a willing and capable learner.

The successful candidate will also be able to demonstrate experience and skills in some or all of the following aspects:

  • Understanding of the issues involved in grant making.
  • Experience of minute taking.
  • Experience of using Microsoft Dynamics CRM and Xero accountancy systems.
  • Experience of SORP 2015, and Charity and Company regulations and reporting.
  • A respect for the UK Armed Forces and an appreciation of their particular characteristics.
  • An understanding of and empathy with the work of the Service Charities.

Personal Attributes

The successful candidate will have all of the following attributes:

  • Intellect
  • Leadership
  • Determination
  • Flexibility
  • Sound work ethic
  • Cultural and inter-personal awareness and sensitivity

The deadline for applications is 29th September 2017.  Interviews will be held on 12th October in Central London.

The client requests no contact from agencies or media sales.

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